Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
health savings plan
Flexible spending account
Colleague Discounted Room Rates
complimentary room nights
Paid Time Off
floating holidays
Paid holidays
growth opportunities
Referral Bonus
Recognition and rewards
basic life insurance
sick days
friends and family room rates
401(k)
Employee stock purchase plan
complimentary parking
Complimentary meal during shift
Employee assistance program
Hyatt property restaurant discount
Job Description
Cheyenne Mountain Resort, Destination by Hyatt, is a distinguished 4-Star Full Service resort located on 25 acres of scenic land in Southern Colorado Springs. Established in 1985, this resort is known for offering extraordinary mountain views and a variety of recreational activities such as golf, swimming, and tennis, providing guests with a unique vacation experience in a tranquil and picturesque environment. As part of the Hyatt family, Cheyenne Mountain Resort is committed to delivering unparalleled guest service, and this commitment extends to its colleagues who work in an environment that expects exceptional performance and offers rewarding career opportunities.
The housekeeping department plays a pivotal role in maintaining the high standards this establishment is known for, and the Housekeeping Supervisor position is an entry-level leadership role designed for those passionate about hospitality and eager to develop management skills. This role demands a proactive individual who will oversee the daily operations of the housekeeping team, ensuring cleanliness, safety, and guest satisfaction meet the resort’s rigorous guidelines. The Housekeeping Supervisor will be responsible for orchestrating daily tasks and schedules, conducting training and coaching sessions for staff, managing payroll, and reviewing operational metrics and guest feedback to promote continuous improvement.
Working closely with the Executive Housekeeper and other department teams, the Supervisor will manage inventory, oversee lost and found procedures, and verify the completion of all housekeeping duties at the end of each day. This position requires flexibility as it involves shifts during mornings, afternoons, evenings, weekends, and holidays. The role is crucial for maintaining the resort's commitment to excellence and ensuring every guest has a clean and comfortable stay.
Cheyenne Mountain Resort values its employees and offers a competitive hourly wage of $20.00, alongside a generous benefits package that promotes personal and professional growth. This package includes comprehensive medical, dental, and vision insurance, paid time off, colleague discounts, complimentary room nights, and a variety of wellness programs. For those seeking to start or advance their career in hospitality within a supportive and dynamic workplace, this role provides an excellent opportunity to gain valuable management experience in a renowned resort setting.
This position aligns with Hyatt’s mission to care for people so they can be their best, and embodies the resort’s core values of empathy, well-being, respect, integrity, experimentation, and inclusion. Cheyenne Mountain Resort is dedicated to creating an inclusive work culture where employees feel respected, supported, and motivated to deliver outstanding guest experiences. The resort encourages bilingual applicants, particularly those fluent in Spanish and English, to help foster better communication and service within its diverse guest and colleague community.
Overall, the Housekeeping Supervisor at Cheyenne Mountain Resort is a foundational role within a respected and vibrant hospitality organization. It offers not only a fulfilling career path but also the chance to contribute significantly to the guest experience and team success with comprehensive support from Hyatt’s global resources and values.
The housekeeping department plays a pivotal role in maintaining the high standards this establishment is known for, and the Housekeeping Supervisor position is an entry-level leadership role designed for those passionate about hospitality and eager to develop management skills. This role demands a proactive individual who will oversee the daily operations of the housekeeping team, ensuring cleanliness, safety, and guest satisfaction meet the resort’s rigorous guidelines. The Housekeeping Supervisor will be responsible for orchestrating daily tasks and schedules, conducting training and coaching sessions for staff, managing payroll, and reviewing operational metrics and guest feedback to promote continuous improvement.
Working closely with the Executive Housekeeper and other department teams, the Supervisor will manage inventory, oversee lost and found procedures, and verify the completion of all housekeeping duties at the end of each day. This position requires flexibility as it involves shifts during mornings, afternoons, evenings, weekends, and holidays. The role is crucial for maintaining the resort's commitment to excellence and ensuring every guest has a clean and comfortable stay.
Cheyenne Mountain Resort values its employees and offers a competitive hourly wage of $20.00, alongside a generous benefits package that promotes personal and professional growth. This package includes comprehensive medical, dental, and vision insurance, paid time off, colleague discounts, complimentary room nights, and a variety of wellness programs. For those seeking to start or advance their career in hospitality within a supportive and dynamic workplace, this role provides an excellent opportunity to gain valuable management experience in a renowned resort setting.
This position aligns with Hyatt’s mission to care for people so they can be their best, and embodies the resort’s core values of empathy, well-being, respect, integrity, experimentation, and inclusion. Cheyenne Mountain Resort is dedicated to creating an inclusive work culture where employees feel respected, supported, and motivated to deliver outstanding guest experiences. The resort encourages bilingual applicants, particularly those fluent in Spanish and English, to help foster better communication and service within its diverse guest and colleague community.
Overall, the Housekeeping Supervisor at Cheyenne Mountain Resort is a foundational role within a respected and vibrant hospitality organization. It offers not only a fulfilling career path but also the chance to contribute significantly to the guest experience and team success with comprehensive support from Hyatt’s global resources and values.
Job Requirements
- High school diploma or GED
- Two years related experience in hospitality or service industry
- Ability to work flexible shifts including mornings, afternoons, evenings, weekends, and holidays
- Ability to read and interpret safety rules and operating instructions
- Ability to communicate effectively in English
- Ability to write reports and correspondences
- Ability to work cooperatively with others
- Ability to use computer programs such as Excel, Word, and property management systems
- Ability to access and interpret data for problem-solving
- Ability to perform supervisory duties responsibly
- Physical ability to inspect rooms and work areas
- Commitment to maintaining safety and cleanliness standards
Job Qualifications
- Two years related experience in hospitality or service industry
- High school diploma or general education degree (GED), college degree preferred
- Ability to read and interpret documents like safety rules, operating and maintenance instructions
- Ability to speak effectively in the primary workplace language
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of co-workers and sister property staff
- Proficiency in Excel and Word
- Ability to understand property management systems
- Ability to apply math concepts including addition, subtraction, multiplication, division, and algebra
- Bilingual preferred (Spanish and English)
Job Duties
- Inspect guest rooms, guest areas, employee areas, and assess compliance with cleanliness, maintenance, safety, and security standards
- Carry out supervisory responsibilities including interviewing, hiring, and training employees
- Plan, assign, and direct housekeeping work
- Appraise performance and address employee complaints and problems
- Assist Executive Housekeeper with scheduling according to labor standards and forecasted occupancy
- Implement departmental objectives, budgets, policies, and procedures
- Oversee inventory management and ensure compliance with health and fire regulations
- Maintain communication with staff, departments, and upper management to ensure operational needs are met
- Maintain cleanliness and safety in work areas
- Attend relevant meetings
- Verify completion of housekeeping tasks at the end of the day
- Work with guests on lost and found items
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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