Housekeeping Supervisor

Sonesta International Hotels is the 8th largest hotel company in the United States, recognized for its rapid growth and diverse portfolio of properties. With a unique blend of full-service and focused hotels situated in major cities, Sonesta manages a combination of owned, franchised, and managed properties that ensure they are present wherever travelers want to be. This company’s commitment to hospitality is deeply human-centric, emphasizing service delivered with passion, loyalty grounded in purpose, and experiences designed to create genuine connections with every guest. Operating in over 1000 properties across eight countries and expanding steadily, Sonesta combines quality, value, and remarkable hospitality to guarantee memorable stays for every guest at every location.

The Housekeeping Supervisor role at Sonesta is a pivotal position designed to uphold and exceed the brand’s stringent quality standards and service objectives. Working closely with the Housekeeping Manager, the Housekeeping Supervisor is responsible for overseeing the housekeeping and laundry operations throughout the hotel. This role ensures that guest rooms, suites, and public areas maintain exceptional cleanliness and are prepared for occupancy promptly while meeting the company’s brand standards for product and placement. The position demands an individual who can both inspect and train housekeeping staff, promoting a culture of excellence and responsiveness to guest needs.

In addition to supervisory tasks, this role involves hands-on cleaning duties across all hotel areas to meet owner and guest satisfaction expectations. The Housekeeping Supervisor acts as a leader who inspires teamwork and quality service through clear daily communication and efficient coordination between shifts and departments. They also have a critical role in resource management—partnering to maintain inventory levels of linens and room supplies, ensuring that commercial laundry equipment is operational, and managing lost and found procedures. Compliance with all health and safety laws is paramount to the success of this position.

The position offers candidates an opportunity to join a dynamic and reputable hospitality company that values teamwork, development, and service excellence. The role involves working mornings, evenings, weekends, and holidays, and candidates must be willing and able to perform physical tasks including lifting, bending, and using commercial cleaning chemicals. Sonesta provides a comprehensive benefits package designed to support employee well-being and growth, reinforcing their commitment to their team members as they deliver outstanding guest experiences daily.