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Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $20.50
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling

Job Description

DoubleTree by Hilton Hotel Irvine Spectrum is a distinguished hotel located in the Irvine Spectrum Business Park, nestled in the heart of Southern California’s vibrant technological coast. Renowned for delivering exceptional guest experiences, this hotel prides itself on a culture that values proactivity, attention to detail, and memorable hospitality. As part of the Hilton portfolio, DoubleTree offers the combined benefits of a trusted global brand alongside personalized service that caters to both business and leisure travelers. The hotel operates within a dynamic environment that emphasizes teamwork, respect, and a commitment to exceeding guest expectations.

Pacific Hospitality Group, the p... Show More

Job Requirements

  • High school diploma or equivalent
  • one to two years housekeeping experience in hotel environment
  • prior supervisory experience preferred
  • strong leadership skills
  • effective communication skills
  • ability to use discretion with confidential information
  • problem-solving abilities
  • ability to work flexible schedules including weekends and holidays
  • ability to wear non-slip, oil-resistant shoes
  • completion of OSHA and PPE training
  • commitment to safety protocols
  • ability to perform physical tasks related to housekeeping duties
  • ability to use computer systems
  • English proficiency

Job Qualifications

  • One to two years increasingly responsible housekeeping experience in hotel environment
  • prior supervisory experience desired
  • ability to lead others in the department by mentoring and providing training
  • ability to monitor labor needs based on business activity
  • strong communication and interpersonal skills
  • positive attitude and professional demeanor
  • ability to use discretion when handling confidential information
  • ability to solve problems and remain calm in busy or emergency situations
  • proficiency with computer systems used at the hotel
  • strong attention to detail and multitasking ability
  • ability to read, analyze, and interpret business documents and governmental regulations
  • ability to write reports and correspondence
  • effective presentation and response skills
  • ability to communicate in English
  • bilingual Spanish a plus
  • flexibility to work varying schedules including holidays, weekends, and alternate shifts
  • completion of training on proper disposal/handling of sharps and other requirements

Job Duties

  • Trains and coaches housekeeping staff in specific cleaning and housekeeping job tasks and in completion of daily schedules
  • conducts new team member training
  • regularly tours assigned areas of the property to ensure housekeeping standards are met and checks productivity in completion of assignments
  • coordinates cleaning and maintenance schedules according to guest needs, working with front desk and maintenance personnel
  • verifies completion of laundry and inventory restocking
  • resolves guest complaints within scope of authority, otherwise refers the matter to management
  • notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
  • notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
  • must wear non-slip, oil-resistant shoes
  • follows all safety policies and procedures
  • reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
  • develops work schedules and coordinates staff work assignments in conjunction with Housekeeping management
  • provides input for team member selection and performance reviews
  • supplements team's efforts by assisting with department services as needed
  • returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information
  • notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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