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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
DoubleTree by Hilton Hotel Irvine Spectrum is a distinguished hotel located in the Irvine Spectrum Business Park, nestled in the heart of Southern California’s vibrant technological coast. Renowned for delivering exceptional guest experiences, this hotel prides itself on a culture that values proactivity, attention to detail, and memorable hospitality. As part of the Hilton portfolio, DoubleTree offers the combined benefits of a trusted global brand alongside personalized service that caters to both business and leisure travelers. The hotel operates within a dynamic environment that emphasizes teamwork, respect, and a commitment to exceeding guest expectations.
Pacific Hospitality Group, the p... Show More
Pacific Hospitality Group, the p... Show More
Job Requirements
- High school diploma or equivalent
- one to two years housekeeping experience in hotel environment
- prior supervisory experience preferred
- strong leadership skills
- effective communication skills
- ability to use discretion with confidential information
- problem-solving abilities
- ability to work flexible schedules including weekends and holidays
- ability to wear non-slip, oil-resistant shoes
- completion of OSHA and PPE training
- commitment to safety protocols
- ability to perform physical tasks related to housekeeping duties
- ability to use computer systems
- English proficiency
Job Qualifications
- One to two years increasingly responsible housekeeping experience in hotel environment
- prior supervisory experience desired
- ability to lead others in the department by mentoring and providing training
- ability to monitor labor needs based on business activity
- strong communication and interpersonal skills
- positive attitude and professional demeanor
- ability to use discretion when handling confidential information
- ability to solve problems and remain calm in busy or emergency situations
- proficiency with computer systems used at the hotel
- strong attention to detail and multitasking ability
- ability to read, analyze, and interpret business documents and governmental regulations
- ability to write reports and correspondence
- effective presentation and response skills
- ability to communicate in English
- bilingual Spanish a plus
- flexibility to work varying schedules including holidays, weekends, and alternate shifts
- completion of training on proper disposal/handling of sharps and other requirements
Job Duties
- Trains and coaches housekeeping staff in specific cleaning and housekeeping job tasks and in completion of daily schedules
- conducts new team member training
- regularly tours assigned areas of the property to ensure housekeeping standards are met and checks productivity in completion of assignments
- coordinates cleaning and maintenance schedules according to guest needs, working with front desk and maintenance personnel
- verifies completion of laundry and inventory restocking
- resolves guest complaints within scope of authority, otherwise refers the matter to management
- notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
- must wear non-slip, oil-resistant shoes
- follows all safety policies and procedures
- reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
- develops work schedules and coordinates staff work assignments in conjunction with Housekeeping management
- provides input for team member selection and performance reviews
- supplements team's efforts by assisting with department services as needed
- returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information
- notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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