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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $18.25 - $20.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Comprehensive benefits plan
flexible schedule
Employee Discounts
opportunities for training
career advancement
supportive work environment
Paid Time Off
Job Description
Hampton Inn Buffalo - Amherst, located in Amherst, New York, is a uniquely positioned hotel bridging the gap between the vibrant Amherst Recreation Complex and the esteemed University at Buffalo North Campus. As a proud member of the hospitality industry, this hotel stands out by being the first in the nation to be certified for Universal Design, an innovative standard emphasizing socially responsible and accessible design for all guests. The hotel's strategic location and dedication to exceptional hospitality make it a preferred destination for both leisure and business travelers seeking comfortable accommodations with modern amenities in a welcoming environment.
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Job Requirements
- High school diploma or equivalent preferred
- Minimum of one year housekeeping, cleaning or custodial experience required
- Prior supervisory or lead experience preferred
- Ability to work flexible schedules including weekends, holidays, and mornings
- Ability to communicate in English verbally and in writing preferred
- Ability to lift and carry items up to 30 lbs frequently and up to 50 lbs occasionally with assistance
- Ability to stand, walk, bend, stoop, kneel, crouch, and twist frequently throughout shifts
- Ability to follow safety, sanitation, and chemical handling protocols and use personal protective equipment correctly
- Ability to work in a fast-paced environment and manage multiple tasks efficiently
Job Qualifications
- High school diploma or equivalent preferred
- A minimum of one year of housekeeping, cleaning or custodial experience required
- Prior supervisory or lead experience preferred
- Previous housekeeping, hotel, janitorial, or similar cleaning experience preferred
- Strong knowledge of housekeeping operations, room inspection standards, and hotel cleanliness expectations
- Ability to lead, motivate, and manage a team in a fast-paced environment
- Ability to guide, coach, and redirect team members in real time to meet service and quality standards
- Ability to follow detailed cleaning procedures, checklists, and safety instructions consistently
- Ability to work independently, manage time, and complete assigned rooms within required timeframes
- Attention to detail and commitment to cleanliness and quality standards
- Ability to communicate effectively with guests and team members
- Ability to maintain confidentiality and professionalism when working in occupied guest rooms
- Ability to work flexible schedules, including evenings, weekends, and holidays
Job Duties
- Assist the Executive Housekeeper with assigning, monitoring, and adjusting daily room and task assignments to ensure operational needs are met
- Inspect guest rooms, hallways, public areas, and back-of-house spaces to verify cleanliness, readiness, and compliance with brand standards before releasing rooms
- Identify and report cleanliness deficiencies, maintenance concerns, damaged or missing items, and safety hazards promptly to the appropriate department
- Perform hands-on housekeeping duties as needed during peak occupancy, staffing shortages, room turns, or deep-cleaning projects
- Ensure guest rooms and supply areas are fully stocked with linens, amenities, and cleaning supplies
- monitor inventory levels and assist with linen counts and inventories
- Communicate room status, occupancy updates, and readiness issues with the front desk and utilize property management systems as required
- Coordinate with Engineering and Property Operations regarding repairs, preventative maintenance needs, and safety issues
- Oversee lost-and-found procedures, ensuring found items are properly secured, logged, and reported according to policy
- Provide work direction and quality feedback to housekeeping associates to ensure rooms and assigned areas meet cleanliness, safety, and brand standards, including requiring rework when standards are not met
- Promote high standards of guest service by responding courteously to guest inquiries and providing information about hotel services, amenities, and local attractions
- Ensure compliance with safety, sanitation, chemical handling, and health standards, including PPE requirements and proper equipment use
- Complete department-specific reports and documentation accurately and timely
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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