Housekeeping Supervisor

Hampton Inn Buffalo - Amherst, located in Amherst, New York, is a uniquely positioned hotel bridging the gap between the vibrant Amherst Recreation Complex and the esteemed University at Buffalo North Campus. As a proud member of the hospitality industry, this hotel stands out by being the first in the nation to be certified for Universal Design, an innovative standard emphasizing socially responsible and accessible design for all guests. The hotel's strategic location and dedication to exceptional hospitality make it a preferred destination for both leisure and business travelers seeking comfortable accommodations with modern amenities in a welcoming environment.

At Hampton Inn Buffalo - Amherst, both guests and employees are at the heart of the mission. The company is deeply committed to fostering a workplace culture that prioritizes employee well-being, career growth, and job satisfaction. Employees benefit from a flexible schedule tailored to balance work and personal life, a friendly and supportive team environment, and opportunities for ongoing training and career advancement. Additional perks include attractive employee discounts and a comprehensive benefits package designed to support both individuals and their families.

The Housekeeping Supervisor position is pivotal within this dynamic environment, responsible for maintaining the highest standards of cleanliness, safety, and operational efficiency throughout guest rooms and public areas. This role reports directly to the Executive Housekeeper and plays an active supervisory and hands-on role. The supervisor coordinates daily housekeeping assignments, performs thorough inspections to ensure all spaces meet brand standards, and steps in to perform cleaning duties when necessary—especially during peak occupancy or staffing challenges. Through effective communication with front desk personnel and collaboration with other departments such as Engineering and Property Operations, the Housekeeping Supervisor ensures prompt resolution of maintenance issues and smooth day-to-day operations.

This role requires significant flexibility, including availability on weekends, holidays, and mornings. The supervisor is expected to enforce and promote compliance with safety, sanitation, and chemical handling standards, including the proper use of personal protective equipment. Moreover, the Housekeeping Supervisor leads by example, offering timely guidance and performance feedback to housekeeping associates while cultivating a high standard of guest service. They also manage lost-and-found procedures and contribute to accurate reporting of departmental data such as daily room counts and productivity metrics.

The work environment involves physical demands such as frequent standing, walking, bending, kneeling, pushing, and pulling of equipment and supplies. The ideal candidate will thrive in a fast-paced setting, handling multiple responsibilities efficiently while maintaining a professional demeanor and appearance. This role offers a meaningful opportunity to advance in the hospitality industry within a company that values inclusivity, employee development, and guest satisfaction. Uniland Hospitality, the organization's parent company, is an equal opportunity employer committed to diversity and encourages veterans and individuals with disabilities to apply. No immigration or visa sponsorship is provided.

If you are passionate about hospitality, dedicated to delivering outstanding service, and eager to contribute to a respected team, the Housekeeping Supervisor role at Hampton Inn Buffalo - Amherst offers a rewarding career path with room for professional growth and meaningful impact.