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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Uniform allowance
Training and development opportunities
Job Description
The hiring establishment is a reputable hotel committed to delivering exceptional guest experiences through outstanding service and pristine accommodations. As a full-service hospitality provider, the hotel prides itself on providing a welcoming environment where guests can relax, unwind, and enjoy high-quality amenities. The hotel’s housekeeping department is a vital part of ensuring that guests’ expectations for cleanliness and comfort are consistently met. This department maintains the appearance and hygiene of all guest rooms and public areas, including laundry services, which are crucial to the overall guest satisfaction and the hotel’s operational efficiency.
The Housekeeping Supervisor role is a critical leader... Show More
The Housekeeping Supervisor role is a critical leader... Show More
Job Requirements
- high school diploma or equivalent
- two or more years of housekeeping experience
- supervisory experience preferred
- one or more years of general customer service experience
- ability to stand and walk entire shift
- ability to lift and move up to 25 pounds
- physical ability to reach, climb, balance, stoop, kneel, crouch, and crawl
- understanding of OSHA and HAZCOM procedures
- successful completion of background and drug test
- excellent communication skills
- ability to handle guest complaints professionally
Job Qualifications
- two or more years of housekeeping experience with supervisory experience preferred
- one or more years of customer service experience with excellent customer service skills
- ability to coach and counsel employees effectively
- strong organizational and scheduling skills
- knowledge of OSHA and HAZCOM safety procedures
- ability to handle purchasing and inventory management
- effective communication and interpersonal skills
- capability to manage budgets and labor expenses
- able to conduct employee evaluations
- proficiency in coordinating with other hotel departments
Job Duties
- Interview and recommend candidates for hire in the housekeeping department
- participate in orientation and job training of new employees
- coach and counsel employees to improve work performance
- recommend disciplinary action for policy violations and poor performance
- maintain and follow up on training programs
- prepare work schedules and coordinate time-off requests
- inspect guest rooms and public areas daily
- conduct individual and group training sessions and regular meetings
- coordinate with front desk for room availability and housekeeping reports
- maintain sufficient supply levels for housekeeping operations
- inventory supplies and linen monthly and report to management
- handle purchasing and verify shipments and invoices
- ensure proper storage, usage, and disposal of chemicals following OSHA and HAZCOM guidelines
- maintain key control and security protocols
- manage labor and expenses within budget
- monitor employee clock-in and prevent overtime
- coordinate special cleaning projects
- conduct employee evaluations and set improvement goals
- manage lost and found operations with secure storage and timely guest returns
- promote hotel safety and security policies
- maintain housekeeping equipment
- collaborate with maintenance to address room issues
- handle guest complaints and requests efficiently
- perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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