Housekeeping Supervisor

Provo, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $21.00

Work Schedule

Weekend Shifts

Benefits

Subsidized medical

Dental

Vision

401k

Paid Time Off

Employee Discounts

Season pass

Job Description

Sundance Mountain Resort, nestled in the majestic mountains, is a premier destination known for its exceptional hospitality and commitment to providing an outstanding guest experience. The resort operates year-round, offering a unique blend of luxurious accommodations, breathtaking natural beauty, and a variety of recreational activities. As a full-service resort, Sundance emphasizes quality service, comfort, and memorable stays for all its guests while ensuring a supportive and engaging work environment for its employees. The resort is dedicated to maintaining high standards of cleanliness, guest satisfaction, and operational excellence across all departments, including Housekeeping, which plays a vital role in creating a... Show More

Job Requirements

High school diploma or GED
supervisory experience or training
housekeeping experience preferred
working knowledge of internet navigation and electronic mail
knowledge of Optii or SnT helpful
ability to operate radio communication devices
valid U.S. driver's license in good standing
ability to lift and/or move up to 50 pounds
must be at least 21 years old
ability to work outdoors in various weather conditions
ability to handle toxic or caustic chemicals safely
ability to work in noisy and high place environments
compliance with company uniform and appearance policies

Job Qualifications

High school diploma or general education degree (GED)
one to three months supervisory experience and/or training or equivalent combination of education and experience
housekeeping experience preferred
working knowledge of internet navigation and electronic mail
knowledge of Optii/SnT helpful
ability to operate radio for communication with staff
valid U.S. drivers' license in good standing according to company insurance guidelines
ability to lift and/or move up to 50 pounds
at least 21 years of age or older

Job Duties

Maintain clean, orderly, and comfortable guest accommodations both indoors and outdoors
work outdoors in the elements or indoors in high traffic hallways based on assigned areas
check in and out keys, radios, and phones/tablets and vehicles from the safety office following guidelines
directly supervise 10-15 employees in assigned sections
ensure cleanliness of rooms/areas in assigned sections as well as all amenities are stocked
direct housepersons in maintaining cleanliness in assigned areas and ensure garbage and linen are picked up as needed
ensure staff follows Sundance Housekeeping standards for cleanliness and safety
communicate problems and requests needing attention to other departments in a timely manner
safely transport housekeepers to assigned areas according to housekeeping standards
ensure employees wear neat and complete uniforms in compliance with Sundance appearance policies
ensure items checked out have been returned to safety
complete Room Inspection checklists for every turnover/arrival unit daily and update room statuses via phone or tablet
assist other assigned areas to ensure all units are cleaned prior to 4:00 pm check in
coach employees on prioritizing duties and completing tasks to the Sundance standard
provide feedback on performance, praise employees, address complaints, and resolve problems
promote a positive work environment through employee appreciation and constructive criticism administered professionally
encourage and motivate employees, maintain a positive attitude to promote morale
use critical thinking to resolve problems
report performance or insubordination issues to management
communicate any unfinished work or challenges to prevent unresolved problems
attend bi-weekly progress meetings with management to assess performance trends
work weekly schedule approved by management based on business demands
complete all other duties or projects as assigned by the Housekeeping Management Team
carry out supervisory responsibilities in accordance with organization's policies and applicable laws including interviewing, hiring, training, assigning work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems
complete all applicable paperwork for these responsibilities and submit to HR timely

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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