Housekeeping Supervisor

Great Wolf Lodge is a renowned family-focused resort and indoor water park known for providing memorable and enjoyable experiences to guests of all ages. The resort emphasizes a welcoming environment, recreational activities, and exceptional customer service, making it a top destination for family vacations. As a company, Great Wolf Lodge is committed to fostering a supportive culture that values diversity, inclusion, employee development, and wellness. They offer a comprehensive range of benefits and career advancement opportunities to ensure the well-being and growth of their team members. The company is transparent about its commitment to equal opportunity employment and maintains compliance with federal regulations regarding workplace fairness and nondiscrimination.

The role of Housekeeping Supervisor at Great Wolf Lodge is a vital leadership position within the Housekeeping department. The successful candidate will play an essential role in driving frontline efficiency and effectiveness by overseeing the daily operations of the housekeeping team. This role involves managing the selection, training, coaching, and scheduling of housekeeping staff to maintain the resort's high standards of cleanliness, safety, and guest satisfaction. Key responsibilities include ensuring timely turnover of guest rooms, maintaining accurate communication with the front office, and encouraging teamwork and accountability among housekeeping staff. The Housekeeping Supervisor will also be involved in staff recruitment and engagement activities, playing a crucial role in maintaining a positive work environment.

Great Wolf Lodge offers a competitive pay rate of $21 per hour for this position, emphasizing flexible scheduling to accommodate various needs, including nights, weekends, and holidays. They provide extensive training programs through Great Wolf University and support for ongoing professional development. Benefits include medical, dental, and vision insurance, health savings accounts, telehealth resources, life insurance, 401K with employer match, paid vacation time, and parental leave. Employees enjoy exclusive perks, such as discounted vacations and referral incentives, which contribute to a rewarding workplace experience.

The Housekeeping Supervisor position is ideal for candidates with prior supervisory experience in rooms division or housekeeping roles, strong interpersonal and communication skills, and proficiency with software systems like Microsoft Office and HotSos or similar. Desired qualifications include bilingual abilities and experience with industry systems like Opera, as well as a Bachelor’s degree for those aiming for advanced career growth. Physically, the role requires the ability to lift up to 30 pounds, stand and walk for long periods, and perform activities involving bending, stretching, and tolerating chemical exposure.

This role not only challenges candidates to ensure operational excellence and guest satisfaction but also invites them to grow within a caring, inclusive company that values their uniqueness and well-being. Prospective applicants are encouraged to apply online or engage with recruiters at Great Wolf Lodge to take the next step in their hospitality career journey.