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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Lodge is a renowned family-focused resort and indoor water park known for providing memorable and enjoyable experiences to guests of all ages. The resort emphasizes a welcoming environment, recreational activities, and exceptional customer service, making it a top destination for family vacations. As a company, Great Wolf Lodge is committed to fostering a supportive culture that values diversity, inclusion, employee development, and wellness. They offer a comprehensive range of benefits and career advancement opportunities to ensure the well-being and growth of their team members. The company is transparent about its commitment to equal opportunity employment and maintains compliance... Show More
Job Requirements
- High school diploma or equivalent experience
- minimum of 1 year experience in a rooms division supervisor or similar supervisor position
- prior hospitality or housekeeping experience or equivalent formal education
- experience with Microsoft Office and general software systems
- proficiency in Excel, Word and Outlook
- experience with HotSos or similar system
- demonstrated interpersonal and verbal communication skills
- demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- ability to work flexible schedule including nights, weekends, and/or holidays as needed
Job Qualifications
- High school diploma or equivalent experience
- minimum of 1 year experience in a rooms division supervisor or similar supervisor position
- prior hospitality or housekeeping experience or equivalent formal education
- experience with Microsoft Office and general software systems
- proficiency in Excel, Word and Outlook
- experience with HotSos or similar system
- demonstrated interpersonal and verbal communication skills
- demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- ability to work flexible schedule including nights, weekends, and/or holidays as needed
Job Duties
- Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
- ensures the turnover of all vacant and clean rooms in a timely manner
- verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office
- provides coaching, encouragement, and recognition to pack members when necessary
- understands and champions Great Wolf policies and procedures, and collaborates with Housekeeping leadership in performance management of the department and its Pack Members
- understands and participates in scheduling of staff, labor management and forecasting
- participates in the development and execution of training programs for new hires as well as ongoing training for Pack Members
- creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance
- conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day and facilitates feedback from Pack Members
- escalates pack feedback to leadership
- inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants
- coaches and drives accountability and performance improvement
- ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities
- ensures and promotes safety standards in these areas
- supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance
- participates in recruitment process and selection of talent for the housekeeping department
- assists with regular state of the team meetings and helps plan engagement activities for pack members
- ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department
- schedules deep clean and carpet care based on bi-yearly schedule and guest comments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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