Housekeeping Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Salary
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Employee Discounts
free staff meals

Job Description

Western Camps, Inc. is a mission-driven organization committed to providing enriching outdoor, educational, and recreational experiences for individuals, families, and groups. Operating under names such as Wonder Valley Ranch Resort, Wonder Valley Outdoor Education Center, and River Way Ranch Camp, the company delivers a diverse range of programs that encourage personal growth, environmental awareness, and community connection. With a legacy spanning over 60 years in the Central Valley of California, Western Camps, Inc. blends tradition with innovation to offer memorable experiences in natural settings that foster learning and well-being.\n\nLocated in the scenic Sierra foothills near Sanger, California, Western Camps, Inc. benefits from its proximity to Sequoia National Park, providing guests with an inspiring environment that cultivates both relaxation and adventure. The company prides itself on upholding a culture anchored in safety, integrity, and excellence, which ensures that all guests, students, and employees feel respected, supported, and inspired during their time on the premises. Western Camps, Inc. endeavors to be more than just a recreational facility; they aim to be a community hub where individuals can explore nature, build meaningful relationships, and pursue personal development.\n\nThe Housekeeping Supervisor position at Western Camps, Inc., specifically at the Wonder Valley Ranch Resort, offers a rewarding opportunity to lead a dedicated team responsible for maintaining the cleanliness and overall ambiance of a peaceful retreat space. This role directly influences guest satisfaction and the operational success of the resort by overseeing daily housekeeping activities that ensure rooms, public areas, and meeting spaces meet the company’s high standards for cleanliness and readiness. As a full-time, regular employment position offering an hourly wage of $24.00 to $33.00 depending on experience, the Housekeeping Supervisor is vital in organizing and guiding housekeeping staff to deliver exceptional service.\n\nThis role is hands-on and people-oriented, requiring the ability to manage schedules, perform inspections, and collaborate across departments to promote a seamless guest experience. The supervisor acts as a mentor and leader, guiding the housekeeping team through training and professional development opportunities to maintain quality and productivity standards. Equipped with strong communication and interpersonal skills, the successful candidate will foster a positive workplace culture rooted in respect, accountability, flexibility, and teamwork. In addition to managing standard housekeeping tasks, the Housekeeping Supervisor will engage in coordinating laundry operations, managing inventory, and implementing safety protocols to comply with sanitation and privacy regulations.\n\nJoining Western Camps, Inc. means becoming part of a valuing community that emphasizes collaboration, professionalism, and care while offering excellent benefits such as health insurance, employee discounts, and opportunities for career growth. The position is ideal for individuals with supervisory experience in cleaning or hospitality sectors who thrive in dynamic environments and enjoy contributing meaningfully to a vibrant resort community in a beautiful outdoor setting.

Job Requirements

  • minimum 2 years experience in professional cleaning (hospitality experience is a plus, but not required)
  • prior supervisory or team lead experience
  • bilingual (English/Spanish) required
  • detail-oriented with strong time management and problem solving skills
  • able to lead by example and foster a positive team culture
  • comfortable using basic technology and property management systems
  • physically capable of lifting up to 50lbs, standing, bending, and performing cleaning duties when needed
  • excellent communication and interpersonal skills
  • must be available to work flexible schedules

Job Qualifications

  • minimum 2 years experience in professional cleaning (hospitality experience is a plus, but not required)
  • prior supervisory or team lead experience is a must
  • bilingual (English/Spanish) required
  • detail-oriented with strong time management and problem solving skills
  • able to lead by example and foster a positive team culture
  • comfortable using basic technology and property management systems
  • excellent communication and interpersonal skills

Job Duties

  • supervise all housekeeping staff and daily room assignments
  • lead pre-shift meetings, communicate property updates, and ensure proper task coverage
  • monitor and inspect guest rooms, meeting spaces, and public areas for cleanliness and readiness
  • ensure compliance with safety, sanitation, and guest privacy standards
  • train, coach, and mentor housekeeping staff to meet quality and productivity goals
  • adjust staffing and assignments based on occupancy and operational needs
  • manage laundry operations and maintain laundry equipment
  • coordinate room status updates with the front desk and operations team
  • process and follow through on maintenance requests and work orders
  • monitor customer satisfaction feedback and implement improvements
  • maintain housekeeping supply inventory and manage restocking needs
  • ensure adherence to key control procedures
  • promote a professional, guest-friendly culture within the department
  • step in to assist with cleaning tasks as needed to meet deadlines or cover staff absences
  • collaborate with the Operations Manager on staffing, discipline, and team development
  • communicate effectively with other departments to support a seamless guest experience
  • other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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