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Job Overview
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Career advancement opportunities
team environment
Job Description
This job opening is with a distinguished hotel establishment that prides itself on delivering exceptional hospitality and maintaining high standards of cleanliness and guest service. The company operates within the hotel industry, focusing on providing superior guest experiences by ensuring all areas of the property are maintained meticulously. The hotel's reputation for excellence is supported by dedicated teams who work together to uphold its standards and provide a welcoming environment for all guests. This establishment offers a dynamic work environment that encourages professional growth and values the contributions of its employees. The position is a full-time role reporting directly to... Show More
Job Requirements
- Customer service experience in any service establishment
- ability to speak English fluently
- medically fit and in overall good general health
- ability to carry or lift items weighing up to 50 pounds
- ability to pull and push up to 150 pounds
- frequent standing and moving about the facility
- frequent bending, stooping, and kneeling
- frequent handling of objects and equipment
- willingness to work weekends and/or holidays
Job Qualifications
- Customer service experience in a service establishment
- ability to speak English fluently
- effective communication skills
- leadership and supervisory experience
- understanding of housekeeping standards and procedures
- ability to manage inventory and supplies
- problem-solving and complaint resolution skills
- teamwork and cooperative attitude
- detail oriented
- self-motivated
- good listener
- professional appearance
Job Duties
- Supervise housekeeping and laundry operations to ensure quality standards are met
- ensure department operates in accordance with hotel standards and procedures
- provide prompt, courteous, and professional guest service
- assign rooms to housekeeping staff, instruct, delegate, and control responsibilities
- assist with training of employees and ensure they have necessary tools and equipment
- maintain cleanliness, hygiene, and tidiness in all rooms, corridors, and public areas
- inspect rooms and public areas for cleanliness and repair
- oversee ordering, delivery, count, and storage of linens, bathroom items, equipment, and cleaning materials
- report fouling, breakages, or decommissions caused by guests to the duty manager
- notify management of housekeeping staff needs, materials, equipment, and supply levels
- maintain security procedures for lost and found items
- maximize resource use and control costs
- identify training needs and recommend training requirements
- respond to guest complaints, special requests, and repairs
- promote teamwork and quality service through coordination with other departments
- assist with other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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