Housekeeping Supervisor

HHM is a reputable hospitality company known for its commitment to excellence and guest satisfaction across its portfolio of hotels. As a company, HHM upholds the highest standards in hospitality services and strives to create memorable experiences for every guest while fostering a supportive and growth-oriented work environment for its employees. With a focus on sustainability through its EarthView program, HHM integrates environmental consciousness into its daily operations, aligning itself with modern green initiatives while maintaining top-tier hotel service standards. This dedication to quality, sustainability, and employee development positions HHM as a leader in the hospitality industry, welcoming motivated and passionate professionals to join its team.\n\nThe role of a Housekeeping Supervisor at HHM is pivotal in maintaining the impeccable standards expected by both the brand and hotel guests. This position involves overseeing the housekeeping staff to ensure all cleaning and maintenance operations meet established guidelines, emphasizing outstanding guest service and sustainability. The supervisor plays a key role in training, scheduling, coaching, and supporting associates while monitoring their performance to uphold hotel standards aligned with HHM’s core values. This leadership position requires working closely with both in-house employees and external vendors, ensuring that all aspects of housekeeping run smoothly and efficiently.\n\nFurthermore, the Housekeeping Supervisor is responsible for screening and hiring new employees, training staff in effective cleaning techniques, and managing the issuance of cleaning supplies and equipment. Occasionally, they will also assist with cleaning duties to support the team during peak times. The role demands a focus on guest satisfaction, which includes being aware of guest service scores and driving improvements to enhance overall experience. Additionally, supervising laundry employees and preparing work schedules based on anticipated occupancy are critical functions of this role.\n\nSafety is a top priority, with the supervisor expected to enforce safe work habits, including adherence to OSHA standards and the use of protective equipment. The Housekeeping Supervisor must also uphold sustainability practices as part of HHM’s EarthView program and contribute to the overall guest satisfaction by ensuring pristine accommodations and service excellence. This position offers career growth opportunities within HHM, such as advancement to Executive Housekeeper, Front Office Manager, Assistant General Manager, and eventually General Manager. With competitive wages for both full-time and part-time roles, along with a comprehensive benefits package, HHM supports its employees' personal and professional growth while fostering a culture centered around capability, service, excellence, agility, and accountability.