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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $25.00 - $26.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Life insurance
Travel Discounts
Commuter Benefits
Employee assistance program
Educational development
Referral Bonus Program
Job Description
Hilton Honors Management (HHM) is a reputed hospitality company part of the globally recognized Hilton brand, which commits to delivering exceptional guest experiences through its hotel and lodging operations. HHM operates across numerous hotels, continually striving for excellence in service, operational efficiency, and sustainable practices. Their approach focuses on fostering a positive workplace culture, supporting employee growth, and maintaining the high standards associated with the Hilton brand. Known for its dedication to employee development and superior guest satisfaction, HHM offers various career progression opportunities within the hospitality sector, from entry-level roles to executive management. The company places a strong emphasis... Show More
Job Requirements
- High school diploma preferred
- Previous housekeeping experience or equivalent training required
- Previous supervisory responsibility preferred
- Ability to stand for extended periods and perform physical tasks such as lifting, walking, bending, kneeling
Job Qualifications
- High school diploma preferred
- Previous housekeeping experience or equivalent training required
- Previous supervisory responsibility preferred
- Strong leadership and communication skills
- Ability to manage multiple tasks and work in a dynamic environment
- Knowledge of housekeeping standards and sustainability practices
Job Duties
- Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Screen job applicants and hire new employees in the event housekeeping associates are HHM employees
- Train staff to clean rooms efficiently according to established standards or partner with external vendors for training
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- Issue cleaning supplies and equipment to associates
- Occasionally clean rooms or assist staff with cleaning rooms
- Address associate performance and behavior concerns through direct intervention or vendors
- Supervise laundry employees, if applicable
- Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing
- Follow sustainability guidelines related to HHM’s EarthView program
- Practice safe work habits and wear protective safety equipment following MSDS and OSHA standards
- Assist in the breakfast area as needed
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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