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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Training and Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company, boasting a robust global portfolio of over 400 hotels across North America, Europe, the Caribbean, and Latin America. With assets exceeding $15 billion under management, Highgate represents a significant force in the hospitality industry. Having pioneered innovation in the sector for over 30 years, Highgate offers a comprehensive approach to hotel management, overseeing all phases from planning and development to recapitalization and disposition. The company is renowned for its unique collection of lifestyle hotel brands, encompassing legacy and independent hotels and resorts that provide contemporary programs supported by... Show More
Job Requirements
- High School diploma or equivalent
- Two to three years of progressive hotel or related field experience preferred
- Previous supervisory responsibility preferred
- Ability to stand during entire shift
- Effective verbal and written communication skills with employees and guests
- Ability to carry and use a pager or radio
- Must be service oriented and friendly
- Able to work flexible hours including weekends and holidays
Job Qualifications
- High School diploma or equivalent
- College coursework in related field helpful
- At least two to three years of progressive experience in a hotel or related field preferred
- Previous supervisory responsibility preferred
- Ability to stand during entire shift
- Effective verbal and written communication skills to interact with employees and guests in an attentive, friendly, courteous, and service oriented manner
Job Duties
- Inspect room attendant’s work performance within assigned section on a daily basis to ensure standards and productivity are met
- In the absence of Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report availability to Front Office according to hotel standards
- Oversee closing of floors at end of day, ensuring room attendants’ carts are clean and restocked
- Ensure records of daily assignments are completed, signed off and turned into Housekeeping Office on time
- Maintain key control
- Handle lost and found items according to standards
- Monitor cleanliness and orderliness of room attendants’ carts, linen closets, control closets, stairways and landings
- Oversee daily assignment of duties ensuring room attendants and house attendants have work assignments
- Carry an active pager or radio to maintain contact with Front Office and/or Engineering throughout shift
- Report on progress of out-of-order rooms under Housekeeping supervision to Guest Services Manager according to standards
- Initiate work orders for repairs and maintenance and forward to Engineering and follow through until completed
- Assist with training of housekeeping staff
- May be required to clean rooms as business needs dictate
- Ensure completion of cleaning projects on a biannual basis
- Ensure overall guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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