Housekeeping/ Room Attendant (Embassy Suites Brier Creek- Raleigh, NC)

Hilton is the leading global hospitality company, widely recognized for its expansive portfolio ranging from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Established for nearly a century, Hilton has consistently delivered exceptional accommodation, top-tier service, and high-quality amenities to both business and leisure travelers around the world. The company stands as a beacon of hospitality excellence with its commitment to maintaining a warm, welcoming environment that fosters guest satisfaction and loyalty. Hilton’s vision, "to fill the earth with the light and warmth of hospitality," embodies the spirit and dedication of its team members who work diligently every day to create memorable experiences for guests. Hilton’s global footprint and renowned brand reputation make it a premier employer in the hospitality industry with a focus on growth and excellence.

The role we are looking to fill is that of a Room Attendant, an essential position within Hilton's housekeeping team responsible for maintaining the cleanliness, order, and general upkeep of guest rooms and suites. This role demands a detail-oriented individual who is dedicated to upholding Hilton’s high standards for guest service and room quality. Room Attendants at Hilton are tasked with following established procedures to clean and prepare rooms for new guests, stay-over cleans, and deep cleaning projects. These tasks are executed in strict accordance with health department regulations, Hilton Garden Inn brand standards, and hotel-specific guidelines. Beyond cleaning, the role also requires a professional and gracious approach to responding to guest needs, ensuring that every guest’s preferences are respected, and their stay is as comfortable and enjoyable as possible. The Room Attendant acts as a key player in enhancing guest satisfaction by delivering superior hospitality experiences.

This position requires a team-oriented mindset, recognizing that the Room Attendant's work reflects not only their individual contribution but the reputation of the entire housekeeping department and Hilton Worldwide brands. Maintaining a professional appearance by adhering to uniform guidelines and demonstrating punctuality and integrity are critical. The Room Attendant must be vigilant about safety and security, ensuring the privacy and protection of guest property and adhering to fire safety rules. The role includes handling cleaning chemicals safely, organizing storerooms, replenishing supplies, and occasionally assisting in different areas of the hotel as tasks arise.

The job demands physical stamina since the employee will spend considerable time on their feet performing tasks such as lifting, bending, and moving furniture or supplies. Effective communication skills are necessary to interact courteously with guests and collaborate with team members. Flexibility in work schedule, including availability to work weekends and holidays, is essential due to the hotel’s 24/7 operational nature. Hilton offers Room Attendants an environment to grow within a global hospitality leader where delivering remarkable guest experiences is the core mission. By joining Hilton, employees become an integral part of a brand committed to excellence, innovation, and supportive teamwork, making this an incredible opportunity for those passionate about hospitality and guest satisfaction.