Housekeeping Office Supervisor

Acqualina Resort & Spa is a premier luxury hotel located in Sunny Isles Beach, Florida, renowned for its commitment to exceptional guest experiences and unparalleled service. The resort boasts a stunning oceanfront location and offers world-class amenities including exquisite dining, lush spa services, and meticulously maintained accommodations. Acqualina's dedication to hospitality excellence has earned it numerous awards and a loyal clientele who appreciate its blend of sophistication, comfort, and personalized service. The resort is part of the distinguished Acqualina difference, a culture that values heart, passion, and a strong commitment to its team members. Acqualina fosters a supportive work environment where employees are empowered, inspired, and entrusted to deliver superior guest service. The company prides itself on its Dream Maker culture, which encourages staff to develop both professionally and personally within a caring and collaborative atmosphere.

The role of Housekeeping Coordinator at Acqualina Resort & Spa is essential in supporting the Housekeeping department's day-to-day operations. This full-time position is a vital link between housekeeping staff, management, and guests, ensuring that the highest cleanliness and service standards are maintained throughout the resort. The Housekeeping Coordinator provides clerical, administrative, and secretarial support including managing payroll, filing, computer input, answering telephones, and maintaining employee records and departmental logs. They play an integral role in scheduling, tracking cleaning tasks, managing inventory of supplies, and responding promptly to guest requests and concerns related to housekeeping services.

The coordinator will work closely with the Director of Housekeeping and the Assistant Manager, assisting in the assignment of daily tasks, coordinating room cleaning and turndown services, and ensuring all housekeeping operations comply with Forbes, LQA, and AAA standards. Additionally, they will oversee housekeeping software systems such as HotSOS and Opera Cloud to update room status and prioritize guest requests effectively. Beyond the administrative duties, the role requires the coordination and training of new team members, monitoring staff attendance and performance, and promoting a culture of sustainability and environmental stewardship. The Housekeeping Coordinator represents a crucial role in the guest experience, guaranteeing that all accommodations meet the resort's esteemed standards of cleanliness, comfort, and luxury.

Acqualina's commitment to its employees is reflected in its extensive benefits package, competitive wages, and its focus on growth and development. Employees enjoy comprehensive health benefits including medical, dental, and vision insurance along with life insurance, a 401K program, paid holidays, and vacation time. The company also offers outstanding recognition programs, effective training, tuition reimbursement, complimentary parking, and meals in a dedicated employee restaurant. Preference pricing on spa treatments, retail, and food and beverage further enhance the employee experience. Moreover, Acqualina invests in career advancement through management programs, health and wellness fairs, and a supportive environment focused on a prosperous and happy future for all team members. Working at Acqualina means joining a team that values dedication, professionalism, and a heartfelt commitment to service excellence at one of Florida's most treasured luxury resorts.