Housekeeping Manager - Staybridge Suites Anaheim

The Staybridge Suites at the Park is a renowned extended-stay hotel brand under the InterContinental Hotels Group (IHG), distinguished by its commitment to providing comfortable, clean, and convenient accommodations for guests who value a home-like environment during their travels. This hotel offers a unique blend of spacious suites with kitchenettes, complimentary amenities, and a welcoming atmosphere that appeals to business travelers, families, and long-term guests alike. Located in a vibrant area with access to local attractions and business centers, Staybridge Suites at the Park focuses on delivering exceptional guest experiences through excellent customer service and attentive hospitality.

At Staybridge Suites at the Park, the Housekeeping Manager plays a crucial leadership role in ensuring the hotel maintains its promise of cleanliness, safety, and overall guest comfort. This position is vital to the operational success of the hotel as it oversees the entire housekeeping department. The Housekeeping Manager is responsible for maintaining the highest standards of cleanliness and organization while leading a team dedicated to guest satisfaction and the hotel’s core values. This full-time leadership role requires a hands-on manager who is passionate about hospitality and excels in team management, operational efficiency, and guest service excellence.

The Housekeeping Manager leads with integrity and a commitment to excellence, embodying the hotel’s Wings of Excellence values. Key responsibilities include recruiting, training, and inspiring the housekeeping team to uphold a culture of accountability and pride in every detail of their work. The manager develops and monitors cleaning procedures, conducts regular inspections, and ensures compliance with all safety, health, and brand standards. Operational duties extend to managing scheduling, payroll, and inventory for housekeeping operations, with a strong focus on controlling costs and supporting financial goals.

Guest satisfaction is at the heart of this role, requiring constant communication and collaboration with the Front Office and Maintenance teams to ensure room readiness and address preventive maintenance needs promptly. The Housekeeping Manager also handles guest complaints and service recovery efforts with professionalism and tact, ensuring that every guest's stay meets or exceeds expectations. This position demands strong organizational skills, the ability to lead a diverse team effectively, and a professional demeanor that aligns with the hotel’s appearance and service standards.

Qualifications for this role include extensive housekeeping management experience, preferably with proficiency in IHG’s Property Management System (PMS) and inventory management software. Physical requirements include the ability to stand, walk frequently, and perform light lifting, reflecting the active nature of the job. The Housekeeping Manager must be flexible with availability, as the role may require working varied hours to meet the dynamic needs of the hotel.

Overall, the Housekeeping Manager at Staybridge Suites at the Park is a pivotal figure in maintaining the hotel’s reputation for excellence in cleanliness and guest service. This role offers an exciting opportunity for hospitality professionals who are driven by leadership, operational excellence, and delivering memorable guest experiences in a supportive and dynamic work environment.