HOUSEKEEPING MANAGER (NAVY INN, PEARL HARBOR) EXEMPT
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Life insurance
short-term disability
long-term disability
Paid annual leave
Paid sick leave
matching 401k plan
Pension Plan
Job Description
NGIS Hawaii is a leading hospitality management company known for delivering exceptional services across its properties in the Hawaiian region. Specializing in hotel and hospitality management, NGIS Hawaii ensures top-tier guest experiences through its dedicated staff and innovative operational practices. Situated at Pearl Harbor, the company plays a critical role in managing several NEXCOM Hospitality Group (NHG) properties, each featuring over 150 rooms. NGIS Hawaii prides itself on its commitment to excellence, employee growth, and community involvement within the dynamic hospitality industry. This employer offers full-time federal employment, presenting candidates with a durable career path backed by a competitive salary range of $55,000 to $65,000 annually, depending on experience, plus a Cost of Living Adjustment (COLA). The company provides comprehensive benefits, including medical and dental insurance, life insurance, short and long-term disability coverage, a matching 401K plan, pension plans, and generous paid leave options, supporting a balanced and secure working environment for all employees.
The role of Housekeeping Manager at NGIS Hawaii involves comprehensive oversight and management of the Housekeeping Department at NHG properties with 150 or more rooms. This critical position requires onsite management and administration of both housekeeping and laundry/delivery operations across one or more locations, ensuring guests enjoy prompt and high-quality housekeeping services. Responsibilities include establishing and maintaining NHG’s standards, policies, and procedures specifically tailored to housekeeping and laundry operations. The position manages the recruitment, training, supervision, and evaluation of housekeeping and laundry staff, fostering a professional and productive team focused on delivering superior guest experiences. The manager conducts regular inspections of guest rooms, laundry facilities, and public spaces to maintain the highest standards of cleanliness, safety, and maintenance. This includes proactive management of maintenance calls, inventory control, and the scheduling of deep cleaning programs as necessary.
Effective communication is a critical aspect of the job, as the manager must maintain strong relationships with front office staff, respond promptly to guest inquiries, and coordinate with various departments to maintain operational efficiency. They also play an essential role in budgeting and financial management within the housekeeping department, overseeing payroll, supply costs, and procurement processes. Compliance with all relevant safety and regulatory standards, including OSHA and NAVOSH, is mandatory. The position demands a welcoming demeanor, a positive attitude, and the ability to demonstrate mature judgment and leadership. The Housekeeping Manager is empowered to carry out assignments with minimal supervision, guaranteeing security measures and guest privacy are upheld at all times. This role not only supports the day-to-day housekeeping operations but also contributes to the continuous improvement and success of NHG’s hospitality services, making it an ideal opportunity for professionals seeking a meaningful and stable career in hotel management within a prestigious federal employer setting.
The role of Housekeeping Manager at NGIS Hawaii involves comprehensive oversight and management of the Housekeeping Department at NHG properties with 150 or more rooms. This critical position requires onsite management and administration of both housekeeping and laundry/delivery operations across one or more locations, ensuring guests enjoy prompt and high-quality housekeeping services. Responsibilities include establishing and maintaining NHG’s standards, policies, and procedures specifically tailored to housekeeping and laundry operations. The position manages the recruitment, training, supervision, and evaluation of housekeeping and laundry staff, fostering a professional and productive team focused on delivering superior guest experiences. The manager conducts regular inspections of guest rooms, laundry facilities, and public spaces to maintain the highest standards of cleanliness, safety, and maintenance. This includes proactive management of maintenance calls, inventory control, and the scheduling of deep cleaning programs as necessary.
Effective communication is a critical aspect of the job, as the manager must maintain strong relationships with front office staff, respond promptly to guest inquiries, and coordinate with various departments to maintain operational efficiency. They also play an essential role in budgeting and financial management within the housekeeping department, overseeing payroll, supply costs, and procurement processes. Compliance with all relevant safety and regulatory standards, including OSHA and NAVOSH, is mandatory. The position demands a welcoming demeanor, a positive attitude, and the ability to demonstrate mature judgment and leadership. The Housekeeping Manager is empowered to carry out assignments with minimal supervision, guaranteeing security measures and guest privacy are upheld at all times. This role not only supports the day-to-day housekeeping operations but also contributes to the continuous improvement and success of NHG’s hospitality services, making it an ideal opportunity for professionals seeking a meaningful and stable career in hotel management within a prestigious federal employer setting.
Job Requirements
- Four years of experience including three years of general experience in administrative or technical roles related to hotel/motel operations
- one year of specialized experience in hotel/motel housekeeping methods and practices
- high school diploma or equivalent or substitution of formal education for experience
- ability to exercise mature judgment and interpersonal skills
- knowledge of regulations related to OSHA, NAVOSH, and federal housekeeping standards
- proven ability to manage staff, budgets, and inventories
- excellent communication and organizational skills
- capable of working independently with minimal supervision
- positive attitude and welcoming manner
Job Qualifications
- Three years of experience in administrative, technical or other responsible work with knowledge of hotel/motel operational practices
- one year of responsible experience in hotel/motel housekeeping methods and practices
- skill in dealing with others in person-to-person work relationships
- ability to exercise mature judgment
- knowledge of procurement, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating
- ability to conduct inspections and prepare reports
- experience with payroll and inventory management
- effective communication skills
- ability to manage departmental budgets
- knowledge of relevant safety and regulatory standards
- willing to perform cleaning and laundry duties when necessary
Job Duties
- Establishes and ensures NHG standards policies and procedures regarding the housekeeping and laundry departments are effective and maintained
- supervises Housekeeping and Laundry Department associates
- organizes and directs departmental training programs and maintains training records
- resolves personnel problems, hires new associates and ensures adequate staffing
- evaluates associates' performance and quality of work
- develops a professional housekeeping and laundry staff to ensure adequate guest service
- conducts written daily guest room, laundry and facility inspections, preparing reports as needed
- ensures all equipment is properly maintained, stored and accounted for
- inspects and evaluates physical condition of NHG guest rooms and public spaces for preventative maintenance and required repairs
- verifies condition and possible unauthorized occupancy of vacant rooms
- schedules special deep cleaning programs as required
- maintains inventory of associates' uniforms, prepares and verifies all departmental payroll information
- demonstrates effective communication skills when responding to guest requests
- maintains regular contact with the front office for check-outs through the use of a Property Management System
- participates in the development of annual budget and planned improvements
- manages departmental budget and monitors monthly payroll and supply expenses
- ensures NHG operating procedures are in compliance with all state and federal regulations
- performs cleaning and laundry duties on an as needed basis
- implements all safety, fire prevention, MSDS and environmental/industrial hygiene requirements
- ensures security measures are maintained
- ensures guest privacy is maintained at all times
- carries out EEO policies and communicates support of these policies to subordinates
- performs other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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