Housekeeping Manager - Capital Hilton

Capital Hilton is a historic and prestigious hotel located in the heart of the Nation's Capital, boasting 550 rooms and suites. It offers an exceptional lodging experience just less than a mile from McPherson Square Metro station, making it a central, convenient, and iconic place for both business and leisure travelers. Established as part of the Hilton brand, known globally for its luxury, innovation, and hospitality excellence, Capital Hilton serves a diverse clientele that appreciates impeccable service, prime location, and historical significance. Hilton, founded in 1919, has built a reputation over nearly a century for maintaining the highest standards in guest experience, staff development, and community involvement. The Capital Hilton continues this legacy by combining classic beauty with modern amenities and a commitment to outstanding customer service.

The Housekeeping Manager role at Capital Hilton is a pivotal leadership position within the Housekeeping Department responsible for maintaining cleanliness, service quality, and operational efficiency throughout the hotel. This full-time position demands a candidate with 2-3 years of leadership experience in a similar housekeeping role, ideally someone who has experience managing union teams. Familiarity with industry software such as HotSos, UniFocus, or OnQ is strongly preferred to ensure streamlined workflow and effective departmental management.

As Housekeeping Manager, the individual will oversee daily operations ensuring guest rooms, public spaces, restrooms, offices, and banquet or conference areas meet the highest standards of cleanliness and readiness. This position requires exceptional organizational skills, the ability to work effectively with all levels of management, and a passion for delivering top-notch guest experiences. The schedule primarily includes PM shifts but requires full availability including weekdays, weekends, and holidays to support hotel operations.

This role offers a competitive annual salary range of $60,000 to $65,000, with the final offer commensurate with the candidate’s experience. Beyond salary, the role comes with comprehensive medical insurance coverage for the employee and their family. Hilton supports the mental and physical wellness of its team members with innovative programs and benefits including access to pay through DailyPay, paid time off, mental health resources, parental leave, a matching 401(k) plan, an employee stock purchase program, and extensive education and career development opportunities.

Working as a Housekeeping Manager at Capital Hilton involves managing department budgets, cost controls, policy enforcement, and conducting room inspections while actively participating in the recruitment, training, supervision, and performance evaluation of team members. The leadership within this role is vital in upholding Hilton’s core values—hospitality, integrity, leadership, teamwork, ownership, and urgency—while fostering an environment that encourages dependability, quality, productivity, customer focus, and adaptability.

Joining Capital Hilton means becoming part of a dynamic team within a global hospitality leader dedicated to excellence, innovation, and creating remarkable experiences for both guests and employees. The Housekeeping Manager is not just a supervisor but a key contributor to the property's success, ensuring that every guest encounter aligns with Hilton’s vision "to fill the earth with the light and warmth of hospitality." This role represents an outstanding career opportunity for an experienced hospitality leader ready to thrive and grow within the Hilton brand.