Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Island Spa & Sauna is a premier Korean spa and wellness facility located in Edison, NJ, dedicated to providing a tranquil and rejuvenating experience for all guests. With a dedicated team of 150 employees, Island Spa & Sauna stands as a sanctuary where relaxation and well-being are paramount. Every aspect of the spa, from serene massages and invigorating sauna rooms to refreshing juices and comfortable relaxation lounges, is meticulously designed to offer a holistic and authentic spa experience. The spa is renowned for its commitment to cleanliness, ambiance, and exceptional service, ensuring guests feel cared for from the moment they step in until their departure. The environment fosters a harmonious workplace where each team member plays a vital role in upholding the high standards that make Island Spa & Sauna a distinguished destination for both locals and visitors seeking a refreshing escape.
The Housekeeping & Laundry Manager at Island Spa & Sauna plays a crucial leadership role, owning the cleanliness and upkeep of the entire facility. This role goes beyond simply managing housekeeping duties in guest treatment areas; it encompasses maintaining every space throughout the property in pristine condition. The manager is responsible for making sure that all visible or accessible areas to guests—such as lobbies, reception areas, locker rooms, showers, saunas, pools and water areas, relaxation lounges, treatment rooms, dining and lounge spaces, restrooms, hallways, stairwells, elevators, and entryways—are spotless, hygienic, and guest-ready at all times. Cleanliness is not maintained on a fixed schedule but is a continuous process, with proactive attention to fingerprints, streaks, spills, clutter, and odors.
This managerial position also oversees a comprehensive laundry operation, ensuring that towels, robes, linens, sheets, slippers, wraps, and cloths are properly collected, laundered, and returned daily without exception. The role requires precise inventory management to keep textiles accounted for, tracking loss and shrinkage, and reordering to maintain adequate supply levels. The manager must adhere stringently to washing protocols by textile type, including temperature controls, use of detergents, sanitizing cycles, and drying methods to meet hygiene standards and prolong fabric life. Proper separation and handling of soiled or potentially contaminated textiles are essential to maintain sanitation and comply with health-code requirements particular to a spa environment.
Housekeeping & Laundry Manager responsibilities also include developing, maintaining, and enforcing cleaning and sanitation standards, creating checklists and Standard Operating Procedures (SOPs), conducting inspections, and documenting all cleaning activities to ensure accountability. Supervisory duties involve scheduling, assigning zones, coaching, and supporting the housekeeping team to meet quality standards consistently. Furthermore, this role involves managing cleaning supply inventories and costs while ensuring the safe storage, labeling, and handling of chemicals and consumables, following safety protocols with proper PPE use.
Coordination with the Maintenance Department is integral to the position, enabling prompt reporting and resolution of repairs, hazards, or damage discovered during cleaning. This partnership helps sustain a safe and operationally sound facility. Additionally, the manager is responsible for maintaining laundry equipment through routine preventive service, addressing malfunctions promptly, and handling any relationships with external linen or laundry vendors, verifying delivery accuracy and quality. Working in warm, humid, and wet environments like saunas and pool areas is a daily necessity, reflecting the physical demands and dynamic nature of this role.
Ultimately, the Housekeeping & Laundry Manager ensures that every aspect of facility cleanliness and linen maintenance upholds Island Spa & Sauna’s reputation for excellence. The standard of care provided in this position directly influences guest satisfaction and loyalty, making cleanliness a cornerstone of the guest experience. The manager’s leadership, attention to detail, and proactive approach help create an unmatched atmosphere of comfort and cleanliness where guests feel valued and eager to return.
The Housekeeping & Laundry Manager at Island Spa & Sauna plays a crucial leadership role, owning the cleanliness and upkeep of the entire facility. This role goes beyond simply managing housekeeping duties in guest treatment areas; it encompasses maintaining every space throughout the property in pristine condition. The manager is responsible for making sure that all visible or accessible areas to guests—such as lobbies, reception areas, locker rooms, showers, saunas, pools and water areas, relaxation lounges, treatment rooms, dining and lounge spaces, restrooms, hallways, stairwells, elevators, and entryways—are spotless, hygienic, and guest-ready at all times. Cleanliness is not maintained on a fixed schedule but is a continuous process, with proactive attention to fingerprints, streaks, spills, clutter, and odors.
This managerial position also oversees a comprehensive laundry operation, ensuring that towels, robes, linens, sheets, slippers, wraps, and cloths are properly collected, laundered, and returned daily without exception. The role requires precise inventory management to keep textiles accounted for, tracking loss and shrinkage, and reordering to maintain adequate supply levels. The manager must adhere stringently to washing protocols by textile type, including temperature controls, use of detergents, sanitizing cycles, and drying methods to meet hygiene standards and prolong fabric life. Proper separation and handling of soiled or potentially contaminated textiles are essential to maintain sanitation and comply with health-code requirements particular to a spa environment.
Housekeeping & Laundry Manager responsibilities also include developing, maintaining, and enforcing cleaning and sanitation standards, creating checklists and Standard Operating Procedures (SOPs), conducting inspections, and documenting all cleaning activities to ensure accountability. Supervisory duties involve scheduling, assigning zones, coaching, and supporting the housekeeping team to meet quality standards consistently. Furthermore, this role involves managing cleaning supply inventories and costs while ensuring the safe storage, labeling, and handling of chemicals and consumables, following safety protocols with proper PPE use.
Coordination with the Maintenance Department is integral to the position, enabling prompt reporting and resolution of repairs, hazards, or damage discovered during cleaning. This partnership helps sustain a safe and operationally sound facility. Additionally, the manager is responsible for maintaining laundry equipment through routine preventive service, addressing malfunctions promptly, and handling any relationships with external linen or laundry vendors, verifying delivery accuracy and quality. Working in warm, humid, and wet environments like saunas and pool areas is a daily necessity, reflecting the physical demands and dynamic nature of this role.
Ultimately, the Housekeeping & Laundry Manager ensures that every aspect of facility cleanliness and linen maintenance upholds Island Spa & Sauna’s reputation for excellence. The standard of care provided in this position directly influences guest satisfaction and loyalty, making cleanliness a cornerstone of the guest experience. The manager’s leadership, attention to detail, and proactive approach help create an unmatched atmosphere of comfort and cleanliness where guests feel valued and eager to return.
Job Requirements
- Minimum of three to five years experience in housekeeping, custodial, or facilities experience with at least 1 year supervision
- Working knowledge of commercial cleaning methods and chemical safety including SDS and PPE
- Experience managing supply inventory, par levels, and reordering within budget
- Ability to develop and enforce cleaning checklists, SOPs, and inspection logs
- Strong organizational and time-management skills
- Reliable availability for weekends, holidays, and varied shifts
- Ability to lift, push, and pull up to 50 lbs with or without accommodation
- Comfortable working in warm, humid, and wet environments
- Consistent use of required PPE for chemical and laundry handling
- Ability to perform repetitive tasks such as wiping, mopping, folding, and laundry loading/unloading
- Availability for early-morning, evening, weekend, and holiday shifts based on operational needs
Job Qualifications
- Minimum of three to five years experience in housekeeping, custodial, or facilities experience, with at least 1 year in a supervisory or lead role
- Working knowledge of commercial cleaning methods, chemical safety (SDS/PPE), and sanitation standards for wet, high-touch, or public environments
- Experience managing supply inventory, par levels, and reordering within a budget
- Ability to build and enforce checklists, SOPs, and inspection routines, and to document completion for accountability
- Strong organizational and time-management skills with a proactive, detail-oriented approach
- Reliable availability for weekends, holidays, and varied shifts
- Preferred experience in a spa, hotel, gym, pool, or other hospitality/wellness facility
- Commercial laundry experience, including wash protocols by textile type and equipment upkeep
- Familiarity with local public-health and fire/ventilation code requirements for spa or pool facilities
- Bilingual (English plus Korean, Spanish, or another language common to the team) is a plus
Job Duties
- Maintain the entire facility in a spotless, guest-ready condition at all times including lobbies, reception, locker rooms, showers, saunas, pools, relaxation lounges, treatment rooms, dining and lounge spaces, restrooms, hallways, stairwells, elevators, and entryways
- Treat anything visible or accessible to a guest as a priority including fingerprints, streaks, spills, clutter, and odors
- Conduct a thorough deep cleaning of the facility at least once per week covering grout, drains, vents, high and low surfaces, fixtures, tile, glass, and sauna interiors
- Develop and maintain daily, weekly, and monthly cleaning checklists and SOPs and document completion for accountability
- Perform and log routine walkthroughs and inspections throughout the day to verify standards and catch issues before guests do
- Manage sanitation and disinfection protocols for high-touch and wet areas in line with public-health and spa-hygiene standards
- Monitor and maintain inventory of cleaning supplies, chemicals, and consumables, reorder to avoid stockouts while controlling cost
- Ensure safe handling, labeling, and storage of cleaning chemicals including maintaining Safety Data Sheets (SDS) and proper PPE use
- Coordinate with the Maintenance Department to report and follow up on repairs, damage, or hazards identified during cleaning
- Supervise, schedule, and support housekeeping staff, assign zones, verify quality, and provide coaching and feedback
- Ensure all laundry and textiles are collected, laundered, and returned on a daily basis with none left unaccounted for
- Maintain an accurate par-level inventory of all textiles, track counts, monitor loss and shrinkage, reorder replacements before shortages affect service
- Follow proper wash protocols by textile type including correct temperatures, detergents, sanitizing cycles, and drying
- Separate, handle, and launder soiled and potentially contaminated textiles safely meeting sanitation and health-code requirements
- Inspect textiles for stains, tears, and wear, remove damaged items from rotation and manage repair or disposal
- Keep clean and soiled linen fully separated in storage and transport to prevent cross-contamination
- Maintain, clean, and schedule preventive service for washers, dryers, and related equipment, report malfunctions promptly
- Manage relationships with outside linen or laundry vendors, verify deliveries against counts, and monitor quality and cost
- Keep the laundry area clean, organized, safe, and compliant with fire and ventilation standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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