Housekeeping Manager

Gaylord Hotels is a unique hospitality brand under Marriott International, celebrated for its extraordinary meetings and experiences across impressive properties. Located at 2401 Music Valley Dr, Nashville, Tennessee, this establishment is part of the larger Marriott International family, a global hospitality leader known for its commitment to diversity, inclusion, and career development. Marriott International prides itself on creating inclusive environments where the diverse backgrounds of associates are valued, promoting equal opportunity and fostering growth and learning. Gaylord Hotels reflects this ethos by providing employees, known as STARs, with opportunities that surpass those offered by typical hotels. STARs are known for their creativity, entrepreneurial spirit, and dedication to big-hearted, thoughtful service.

This full-time, management position within the Rooms and Guest Services Operations department is essential for ensuring the smooth execution of daily operations related to front office, engineering/maintenance, and housekeeping functions. The role involves overseeing staff and leading a team geared towards exceeding property goals that maximize guest and employee satisfaction and financial performance. The annual pay range for this position is between $60,000 and $73,000 and includes eligibility for bonuses. The role requires working on-site at the Nashville location and focuses on maintaining compliance with Marriott's standards, fostering a workplace culture of motivation, empowerment, and teamwork, and continuously improving guest experiences.

As a Rooms Operations Manager, the individual will take part actively in all facets of rooms operations, including leading and mentoring team members by translating strategic goals into actionable plans that enhance guest tracking, productivity, and quality service delivery. This role is pivotal in developing and executing strategies that address areas of improvement identified through guest and employee satisfaction results, maintaining a robust service culture while upholding professionalism in guest and employee interactions. The manager will also assist with scheduling, maintain key control programs, and ensure operational standards are met or exceeded.

Additional responsibilities include conducting quality audits with senior leadership, managing profitability by analyzing financial and activity data, and supporting human resource activities such as interviewing, onboarding, coaching, and maintaining fair and consistent policy administration. Celebrating team successes and fostering an open-door policy to encourage employee feedback are vital aspects of the role to promote a positive work environment. The position requires a hands-on approach, occasionally performing hourly job functions and adapting to evolving business needs.

By joining Gaylord Hotels, the successful candidate becomes part of a prestigious portfolio within Marriott International, a company that nurtures personal and professional growth. This role offers an integrated work environment where employees can do their best work, discover their purpose, belong to a global team, and evolve into the best version of themselves. This management opportunity is ideal for hospitality professionals passionate about leadership, operational excellence, and enriching guest experiences in a dynamic setting.