Housekeeping Manager

Saint George, UT, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Training and Development

Employee Discounts

Job Description

This opportunity is with a reputable hotel that upholds high standards of cleanliness and excellent guest service. The hotel is committed to providing guests with an exceptional stay by maintaining rooms and public areas according to industry-leading protocols. As an establishment operating within the hospitality industry, the hotel caters to a variety of travelers, emphasizing comfort, safety, and a welcoming environment. The housekeeping department plays a critical role in delivering these promises by ensuring that every guest room and shared space meets stringent cleanliness and maintenance expectations.

The position of Housekeeping Manager is vital to the hotel's success. This role involves overseeing the daily operations of the housekeeping and laundry teams to guarantee that cleanliness standards consistent with company and brand guidelines are met. The manager will be entrusted with directing and inspecting the work of room attendants, laundry attendants, housepersons, and any other assigned personnel. This leadership role demands a hands-on approach to maintaining high standards, labor efficiency, and team productivity.

Further responsibilities include participating in the selection and hiring process of new staff members, providing comprehensive training, and monitoring performance through annual reviews and disciplinary procedures when necessary. The Housekeeping Manager will also be responsible for the creation and tracking of incentive programs to motivate employees consistently. Maintaining workplace safety is a priority, involving ensuring that all equipment is functional, that team members are properly trained in the use of machinery and cleaning chemicals, and that all safety processes comply with regulations such as the use of personal protective equipment (PPE) and adherence to Safety Data Sheets (SDS).

This role requires scheduling and directing the team effectively, enforcing processes and policies, coordinating deep cleaning initiatives, and conducting regular visual inspections of guest rooms, corridors, common areas, and back-of-house sections. Close collaboration with the maintenance team to address and resolve any safety or repair concerns is also a crucial part of the position.

The Housekeeping Manager must ensure accurate and timely documentation, such as room status in property management systems and inventory counts for linens and supplies. They will be directly involved in managing labor productivity and may need to perform housekeeping duties during peak occupancy periods. The manager will also oversee the lost and found process and ensure all employees complete mandatory safety training.

Maintaining compliance with hotel security, fire, health, and safety regulations is essential, as is fostering a cooperative working relationship with other departments. Flexibility and dedication are a must in this role, with responsibilities potentially expanding as needed to support overall operations. This full-time position offers the chance to lead a vital hotel department that directly impacts guest satisfaction and operational excellence, making it an excellent career opportunity for experienced housekeeping supervisors seeking to advance within the hospitality industry.

Job Requirements

1-3 years housekeeping related experience in a hotel environment or similar
knowledge of MS Office products including Outlook, Word, Excel
ability to communicate clearly verbally and in writing
ability to work varied schedule as necessary including weekends and holidays
previous experience managing a team
tolerate prolonged periods of standing and walking
tolerate occasional kneeling, bending, stooping, and climbing stairs
tolerate exposure to cleaning solutions
able to push and pull up to 75 pounds and lift and carry up to 25 pounds
able to visually inspect guest rooms and public areas to ensure adherence to standards

Job Qualifications

1-3 years housekeeping experience in a hotel environment or similar
previous experience managing a team
knowledge of MS Office products including Outlook, Word, Excel
ability to communicate clearly both verbally and in writing
ability to work varied schedules including weekends and holidays

Job Duties

Schedule and direct the work of team members
ensure processes and policies are communicated and team members follow them
ensure new team members are trained properly and all training is documented appropriately
coordinate deep cleaning program to ensure all guest rooms receive a deep clean based on company or brand standards
conduct daily visual inspection and property walks to ensure cleanliness of guest rooms, corridors, guest common areas and heart of the house areas
review guest arrival reports to ensure special requests are accommodated
work with maintenance team to report and correct maintenance and safety concerns
participate in monthly inventory of linens, terry, and other supplies
ensure accurate room status information is entered in the property management system
manage scheduling and work of team members to achieve productivity levels
perform work of direct reports during high occupancy periods
manage lost and found process for hotel
ensure compliance with safety training and use of personal protective equipment
comply with hotel security, fire regulations and health and safety legislation
assist other departments as necessary
perform other duties as assigned by management