Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Highgate is a prominent real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spread across North America, Europe, the Caribbean, and Latin America. Known for a 30-year history as an innovator within the hospitality industry, Highgate expertly guides properties through the entire lifecycle, including planning, development, recapitalization, and disposition. The company manages a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring contemporary programming combined with strong digital acumen. Utilizing industry-leading revenue management tools, Highgate efficiently predicts evolving market dynamics to optimize performance and maximize asset value. With a seasoned team of hospitality executives and worldwide corporate offices, Highgate is a trusted partner for top hotel ownership groups and major brands. More information can be found at www.highgate.com.
The Residence Inn Altamonte Springs in Florida is seeking a dedicated Housekeeping Manager to oversee the Housekeeping Department's daily operations at their property located on 270 Douglas Ave, Altamonte Springs, FL 32714. The Housekeeping Manager plays a critical role in maintaining a clean, safe, and inviting environment for all guests, ensuring every aspect of the hotel's cleanliness and guest experience meets high standards. This is a full-time position within the hospitality sector that emphasizes exceptional customer service, operational efficiency, and staff management. The Housekeeping Manager is responsible for supervising housekeeping staff, managing budgets and expenses, and responding promptly and courteously to all guest requests, complaints, and issues related to the housekeeping services.
The role demands a proactive approach to managing the housekeeping department by setting quality standards, training employees, ensuring compliance with health and safety regulations, and fostering a collaborative work environment. The Housekeeping Manager must be attentive, friendly, and helpful to both guests and colleagues, handling daily challenges with professionalism and a focus on guest satisfaction. Efficient use of resources to enhance service levels, managing inventory, and coordinating with other hotel departments are also crucial elements of the position. This role suits a hospitality professional who thrives in a dynamic setting and is committed to delivering excellence in guest experiences through effective team leadership and operational oversight.
The Residence Inn Altamonte Springs in Florida is seeking a dedicated Housekeeping Manager to oversee the Housekeeping Department's daily operations at their property located on 270 Douglas Ave, Altamonte Springs, FL 32714. The Housekeeping Manager plays a critical role in maintaining a clean, safe, and inviting environment for all guests, ensuring every aspect of the hotel's cleanliness and guest experience meets high standards. This is a full-time position within the hospitality sector that emphasizes exceptional customer service, operational efficiency, and staff management. The Housekeeping Manager is responsible for supervising housekeeping staff, managing budgets and expenses, and responding promptly and courteously to all guest requests, complaints, and issues related to the housekeeping services.
The role demands a proactive approach to managing the housekeeping department by setting quality standards, training employees, ensuring compliance with health and safety regulations, and fostering a collaborative work environment. The Housekeeping Manager must be attentive, friendly, and helpful to both guests and colleagues, handling daily challenges with professionalism and a focus on guest satisfaction. Efficient use of resources to enhance service levels, managing inventory, and coordinating with other hotel departments are also crucial elements of the position. This role suits a hospitality professional who thrives in a dynamic setting and is committed to delivering excellence in guest experiences through effective team leadership and operational oversight.
Job Requirements
- High school diploma or equivalent
- Proven experience in housekeeping or hospitality management
- Strong leadership and organizational skills
- Excellent communication skills
- Ability to handle guest complaints effectively
- Knowledge of cleaning chemicals and equipment
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- Experience in housekeeping management or similar hospitality role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of cleaning products, equipment, and procedures
- Ability to handle guest complaints professionally
- Familiarity with health and safety regulations
- High school diploma or equivalent, hospitality degree is a plus
Job Duties
- Ensure the operation of the Housekeeping Department in an attentive, friendly, efficient, and courteous manner
- Provide guests with quality service and a clean, safe environment throughout their stay
- Efficiently manage housekeeping expenses while maximizing service levels
- Supervise and train housekeeping staff to uphold high standards
- Respond to guest requests, problems, complaints, and accidents related to housekeeping
- Maintain compliance with health and safety regulations
- Coordinate with other hotel departments to improve overall guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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