Housekeeping Manager

Sheraton Hotels & Resorts, part of the Marriott International family, is a globally recognized and respected hospitality brand known for its commitment to exceptional guest service, fostering a sense of community, and creating engaging and thoughtful experiences for travelers from around the world. Founded in 1937, Sheraton has established itself as an inviting gathering place with a rich history and an expansive global footprint. Operating in over 400 communities worldwide, Sheraton offers an environment where diversity, culture, and inclusion thrive, making it a welcoming employer that values the unique backgrounds, talents, and experiences of all its associates. Marriott International is dedicated to providing equal employment opportunities and actively promotes a work environment free from discrimination on any protected basis, including disability, veteran status, and other legally protected categories.

The position available at Sheraton Hotels & Resorts located at 2255 Kalakaua Ave, Honolulu, Hawaii, is for a Housekeeping Management role. This is a full-time, on-site position with an annual salary range of $60,375 to $80,500 and includes eligibility for bonus compensation. The role primarily focuses on overseeing and managing daily operations of housekeeping along with associated recreational or health club facilities and, when applicable, laundry services. This management position involves directing teams to ensure that all guest rooms, public areas, and employee zones meet the hotel’s high cleanliness and maintenance standards. The manager is responsible for scheduling, training, and supervising housekeeping staff to optimize operational efficiency and guest satisfaction while maintaining adherence to the budget.

Responsibilities include conducting regular inspections of guest rooms and public spaces to guarantee quality standards are upheld and working closely with employees to ensure compliance with established policies and procedures. The role also involves collaborating with other departments, such as the front desk, to ensure smooth communication regarding room status and housekeeping needs. Moreover, the housekeeping manager is tasked with managing inventory supplies, enforcing uniform and equipment standards, and maintaining rigorous operational procedures to meet the hotel’s objectives.

In addition to operational management, the role demands active participation in human resource functions. The successful candidate will employ on-the-job training tools to develop and mentor new and current team members, foster positive and collaborative relationships with staff, and uphold fair and consistent application of hotel policies. They will also be responsible for staff scheduling based on business demands, tracking attendance, and facilitating employee recognition programs to inspire motivation and morale within the team.

Exceptional customer service is a key pillar of the role. The manager must exhibit a strong commitment to guest relations, embodying Sheraton's brand service culture. This includes responding effectively to guest complaints, encouraging staff empowerment to deliver excellent service, and continuously pursuing improvements to guest satisfaction scores. Participation in departmental meetings ensures that service expectations and improvements are clearly communicated, and corrective action plans are implemented as needed.

Joining Sheraton Hotels & Resorts offers access to comprehensive benefits including health care, including medical, dental, flexible spending accounts, a 401(k) plan, paid time off that accrues including sick leave, life and disability insurance, and various wellness benefits. There is also potential for incentive compensation tied to performance. This role is not only an opportunity to grow within a well-respected hospitality brand but to be part of a diverse, supportive global community dedicated to excellence in hospitality and team culture. This Housekeeping Management role is ideal for a motivated professional with a background in housekeeping or hospitality management seeking to advance a meaningful career in hotel operations management at a premier property in a vibrant location.