Housekeeping Manager

Marriott International is a renowned global hospitality company known for its commitment to quality service and superior guest experiences. As a leader in the hotel industry, Marriott operates a wide range of properties worldwide, including luxury hotels, resorts, and well-known brands such as Westin. Westin, a part of Marriott International, is dedicated to wellness hospitality, offering programs and environments that promote well-being, relaxation, and rejuvenation for guests and associates alike. At Marriott and Westin, culture, diversity, and inclusivity are deeply valued, with a strong emphasis on fostering a supportive and empowering workplace for all employees, respecting varied backgrounds and providing opportunities for growth and development.

This position is a full-time management role located at the Westin property in Houston, Texas. The compensation ranges between $60,000 and $73,000 annually, with eligibility for performance bonuses, reflecting the company’s commitment to rewarding dedication and results.

The role focuses on assisting in managing all operations within the rooms area departments, which include Front Office, Engineering/Maintenance, and Housekeeping. The primary goal is to improve guest satisfaction and employee engagement continually while maximizing the financial performance of these departments. The candidate will lead specific teams and play an essential role in surpassing property goals by ensuring the team's capabilities and productivity align with strategic objectives. This leadership position demands a service-oriented mindset, energy, enthusiasm, and a genuine passion for delivering exceptional hospitality experiences.

Key responsibilities include managing daily operations, motivating and empowering team members, developing action plans based on guest and employee satisfaction data, and ensuring consistent compliance with brand standards and property-specific procedures. The manager is expected to foster a positive and collaborative work environment that encourages continuous improvement and teamwork, ultimately contributing to elevated guest experience outcomes. Proactivity in addressing employee and guest concerns, coupled with professional communication skills, are vital to success in this role.

Additionally, the role involves human resource activities such as recruiting, hiring recommendations, onboarding, staff coaching, and performance management to maintain a high-functioning and satisfied team. Financial oversight is also a significant aspect, involving reviewing sales reports, auditing quality standards, managing key control programs, and implementing cost reductions and program improvements to enhance departmental profitability.

The ideal candidate will be passionate about hospitality, dedicated to well-being, and eager to contribute to a brand that genuinely cares about both guests and employees. This position offers a rewarding opportunity to grow within a respected global company committed to excellence and holistic wellness in travel hospitality.