Housekeeping Manager

The Pierside Hotel is a premier hospitality establishment located directly across from the iconic Pacific Park Ferris wheel on Santa Monica Pier, one of Southern California's most famous landmarks. As part of the vibrant Santa Monica Beach community, The Pierside Hotel offers guests a unique and inviting destination complete with beautifully decorated rooms and suites featuring breathtaking ocean views and modern amenities. Whether guests are looking to relax by the outdoor heated pool with a refreshing cocktail or stay active in the well-appointed fitness center, The Pierside Hotel ensures an exceptional stay that captures the essence of Southern California living.

The Pierside Hotel operates under the umbrella of Sage Hospitality Group, a respected name in the industry known for its commitment to excellence and passion for enriching lives one experience at a time. Sage Hospitality Group places great emphasis on empowering its employees and investing in their personal and professional growth. This approach fosters an innovative, creative, and risk-taking culture that strives to break preconceived notions and lead the hospitality industry with fresh ideas and genuine service.

We are currently seeking a dedicated and experienced Housekeeping Manager to join our team. This role is pivotal in maintaining the high standards of cleanliness and sanitation that our guests expect and deserve. The Housekeeping Manager will be responsible for managing and supporting housekeeping and laundry associates to ensure impeccable upkeep of guest rooms, public areas, laundry facilities, and other assigned spaces within the hotel. This leadership position requires a candidate with excellent communication, team-building skills, and a strong ability to coordinate operations effectively across departments.

The Housekeeping Manager will oversee daily housekeeping functions including directing, interviewing, hiring, counseling staff, planning work schedules, and assigning duties. Leading pre-shift meetings to communicate arrivals, departures, VIP identifications, and room assignments forms a crucial part of this role. The successful candidate will also assist the Executive Housekeeper in recruiting, handling employee grievances, and making staffing decisions such as promotions or terminations.

Ensuring compliance with hotel policies, standard operating procedures, health and sanitation regulations, and safety standards is paramount. This includes supervising room cleaning, turndown service, and upkeep of public and back-of-house areas. The Housekeeping Manager also plays a critical role in managing inventory, issuing supplies, and controlling expenses to optimize available resources.

This position requires a proactive individual capable of responding promptly to guest concerns, managing lost and found inquiries, and implementing emergency training and safety procedures to protect guests, staff, and hotel assets. The role demands a hands-on leader who can motivate associates to deliver exceptional service that enhances guest satisfaction and loyalty.

The position offers a competitive annual salary of USD 73,000 to USD 75,000, along with a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, retirement plans with employer matching, and various employee assistance programs and discounts. The Pierside Hotel values individuals who bring passion and creativity to hospitality and offers a supportive and growth-oriented work environment to help them excel.