Housekeeping Manager

Holiday Inn Express Loma Linda is part of the globally recognized Holiday Inn Express brand, known for providing comfortable, convenient, and affordable accommodations to travelers. Located in Loma Linda, California, this hotel offers a welcoming environment that combines modern amenities with the trusted hospitality standards that Holiday Inn Express guests expect. The hotel is committed to creating memorable guest experiences through cleanliness, comfort, and exceptional service, focusing on delivering consistent quality with a customer-centric approach. As a branch of the InterContinental Hotels Group (IHG), the hotel operates under a set of brand standards designed to ensure guest satisfaction and operational excellence.

The Housekeeping Manager position at Holiday Inn Express Loma Linda is a pivotal leadership role responsible for managing the entire housekeeping department. This role ensures that every guest stays in a clean, safe, and comfortable environment that reflects the Hotels' core values, known as the Wings of Excellence. The Housekeeping Manager leads by example, fostering a culture of integrity, accountability, and pride across the team.

This full-time leadership role requires a proactive individual who can handle operational, financial, and people management aspects within the housekeeping department. The manager is responsible for recruiting, training, and supervising the housekeeping staff while closely monitoring their performance to meet high standards of cleanliness and organization throughout the hotel. They coordinate scheduling, payroll, and inventory management to maintain an efficient and effective department operation.

The Housekeeping Manager also plays a vital role in guest satisfaction by ensuring that all guest rooms and public spaces consistently meet or exceed brand standards. They work collaboratively with front office and maintenance teams to coordinate room readiness and handle guest concerns professionally, particularly during service recovery efforts. This role demands excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

Financial stewardship is a key part of the position as the manager monitors supply costs, controls departmental expenses, and supports monthly profit and loss (P&L) reviews to identify opportunities for operational efficiency. Accurate record-keeping of inspections, deep cleaning schedules, and lost and found items is essential for maintaining the department’s accountability and compliance.

The role requires proficiency in property management systems (PMS) and inventory management software, combined with strong organizational skills and leadership capabilities. Physical demands include frequent standing, walking, and light lifting, reflecting the hands-on nature of the job. Professionalism in appearance and conduct is imperative to uphold the hotel’s standards and to maintain a positive image to guests and staff alike.

Overall, this position offers an excellent opportunity for experienced hospitality professionals who are passionate about delivering top-tier guest experiences while leading a dedicated housekeeping team. Holiday Inn Express Loma Linda fosters a supportive and dynamic work environment where integrity, excellence, and guest satisfaction are prioritized. If you are a motivated leader ready to make a significant impact on hotel operations and guest experiences, this role is an ideal fit.