Housekeeping Manager

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest experiences and high standards of service across its diverse portfolio of brands. With a presence in more than 130 countries and territories, Marriott International continually sets the benchmark for quality, innovation, and customer satisfaction in the hotel sector. Among its vibrant brands is Moxy Hotels, designed to bring a fresh, playful, and energetic approach to the hotel experience. Moxy targets the modern traveler who values a lively social environment and dynamic interactions during their stay. The brand prides itself on creating communal spaces that are both stylish and fun, where guests can connect and enjoy memorable moments of playfulness. Moxy Crew members embody this ethos by combining professionalism with a lighthearted and friendly demeanor, ensuring that every guest feels welcomed and engaged.

This particular opportunity is based at the Moxy Hotel located at 1260 S Figueroa Street in Los Angeles, California. The position is a full-time management role in the Housekeeping and Laundry department, with a preferred overnight shift schedule. This role offers competitive hourly pay ranging from $28.35 to $34.13, with eligibility for bonuses, making it a financially attractive option for candidates passionate about hospitality and team leadership.

The role of Housekeeping Manager at this location is integral to the smooth and efficient operation of the property. The manager will support daily shift operations across Housekeeping, Recreation/Health Club, and Laundry services when applicable. Key responsibilities include ensuring cleanliness and maintenance of guestrooms, public spaces, and employee areas to the highest standards. This role demands a hands-on leader who can conduct inspections, hold team members accountable, and drive corrective actions promptly. Effective communication with front desk operations and other departments is crucial for maintaining guest satisfaction and operational efficiency.

In addition to overseeing operational activities, the Housekeeping Manager is responsible for managing departmental budgets and resources. This includes inventory management to keep appropriate stock levels of supplies and equipment, scheduling staff to meet fluctuating business demands, and monitoring employee attendance. Supervisory responsibilities also extend to coaching and developing team members by setting clear expectations, providing constructive feedback, and recognizing individual and team achievements. A key element of this role is fostering a positive work environment that motivates employees and encourages outstanding customer service.

Customer service excellence is at the heart of the Housekeeping Manager’s duties. The role sets the tone for guest relations by exemplifying a positive, service-oriented attitude and empowering the housekeeping team to deliver exemplary experiences. This includes actively participating in creating strategies to improve guest satisfaction, responding effectively to guest complaints or concerns, and continually seeking opportunities for service enhancement.

Candidates for this position should bring a combination of relevant education and experience, either through a high school diploma or GED coupled with one year of experience in housekeeping or a related field, or through formal education like a two-year degree from an accredited university in Hospitality, Business Administration, or related majors. Marriott International is an equal opportunity employer that values diversity, inclusivity, and the unique contributions of each team member. By joining Moxy Hotels, candidates become part of a global team committed to delivering spirited and thoughtful service in a welcoming and inclusive workplace environment. This role offers not only the chance to develop professionally within a respected global brand but also the opportunity to be a part of an energetic and fun-loving team dedicated to excellence in hospitality.