Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $50,000.00 - $55,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Life insurance

Job Description

Highgate Hotels, L.P., is a prominent leader in the real estate investment and hospitality management sector, widely recognized for its innovative approaches in the industry. The company boasts a strong presence in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, while expanding its footprint in the Caribbean and Latin America. Highgate specializes in providing expert guidance throughout all stages of the property cycle, ranging from planning and development to recapitalization and disposition. Known for its diverse portfolio, Highgate develops bespoke lifestyle hotel brands, enduring legacy brands, and independent hotels and resorts that feature contemporary programming combined with a keen digital focus. The company leverages cutting-edge revenue management tools designed to predict and respond to evolving market trends, driving superior performance and maximizing asset value. With an experienced executive team of hotel management leaders, Highgate remains a trusted partner to top ownership groups and major hotel brands. The company operates corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle, underscoring its strong multinational presence.

The role of Housekeeping Manager is situated within the Renaissance Las Vegas, the city’s largest smoke-free, non-gaming hotel, which offers 548 stylish rooms and serves as a modern and inviting option for both business and leisure travelers. With its sleek design and sophisticated guest amenities, including a signature restaurant, ENVY Steakhouse, and appealing social venues, the Renaissance sets a high standard for hospitality. The Housekeeping Manager is a critical role charged with overseeing the Housekeeping Department to ensure every guest experiences quality service in a clean and safe environment. This role demands careful management of operations to maintain impeccable service levels while controlling expenses. Key responsibilities include staff motivation, coaching, and discipline, compliance with corporate safety and operational standards, managing cleaning programs, inventory control, and active contribution to maintaining high guest satisfaction metrics. The manager also directs training programs and performance evaluations and ensures all housekeeping activities align with the company’s standards and policies.

This position requires proficiency in administrative duties, operational oversight, and effective communication with various hotel departments to support seamless guest experiences. The role offers a competitive annual salary range between $50,000 and $55,000 reflecting the importance and complexity of the duties. Joining Highgate Hotels means becoming part of a dynamic and inclusive employer committed to equal opportunity and diversity, supporting employees with ongoing development and engagement within a high-performing hospitality environment. This career opportunity is ideal for experienced hospitality professionals who thrive in leadership roles and are passionate about delivering exceptional service within a vibrant luxury hotel setting.

Job Requirements

  • High school diploma or equivalent
  • Minimum 2 years of hotel or related industry experience
  • Supervisory experience
  • Proficiency with Windows and company-approved software
  • Ability to lift and move up to 50 pounds occasionally
  • Strong communication skills
  • Customer service orientation
  • Ability to multitask and meet deadlines
  • Ability to attend all required meetings and trainings
  • Compliance with company attendance and grooming standards
  • Ability to handle and solve problems effectively
  • Must be receptive to shift schedule changes including M.O.D. coverage
  • Must maintain professional appearance and behavior
  • Must comply with all safety and operational procedures
  • Ability to work in a fast-paced hospitality setting

Job Qualifications

  • At least 2 years of progressive experience in a hotel or related field
  • Or a 4-year college degree
  • Or a 2-year college degree and 1 or more years of related experience
  • Supervisory experience required
  • Proficiency in Windows, spreadsheets and word processing
  • Effective verbal and written communication skills
  • Ability to multitask and prioritize departmental functions
  • Ability to listen, understand and clarify concerns
  • Attendance and participation in all required meetings and trainings
  • Ability to work long hours when required
  • Strong problem-solving skills

Job Duties

  • Ensure operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner
  • Respond to guest requests, problems, complaints and accidents efficiently
  • Motivate, coach, counsel and discipline Housekeeping personnel according to company SOPs
  • Maintain cleaning programs and detailed checklists for housekeeping positions
  • Assist in maintaining housekeeping equipment and compliance with risk management standards
  • Manage large guestroom turns and departmental opening and closing procedures
  • Inspect rooms daily and assist Director of Housekeeping with VIP room inspections
  • Maintain and order housekeeping and laundry supplies
  • Conduct monthly and quarterly inventories
  • Ensure guest privacy and security
  • Monitor and submit work orders to Engineering
  • Conduct pre-shift meetings
  • Balance and clear room status nightly
  • Assist in payroll compilation and employee scheduling
  • Maintain purchase orders, invoicing, and checkbook accounting
  • Promote communication with managers, employees and departments
  • Implement all company policies and SOPs
  • Operate communication devices with professionalism and radio etiquette
  • Manage large turnover days including group check-ins and check-outs
  • Monitor special guest requests and VIP needs
  • Attend staff meetings and provide training
  • Maintain lost and found procedures and key control systems
  • Participate in monthly team meetings
  • Focus department on guest service and audit scores
  • Use telephone and computer systems for reporting room status
  • Record and review valet laundry
  • Ensure completion of maintenance and cleaning projects
  • Ensure overall guest satisfaction

Job Criteria

Experience

Mid Level (3-7 years)


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