Housekeeping Manager

Hesperia, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $70,600.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

team events

Job Description

DKN Hotels is a renowned hospitality company known for providing exceptional lodging experiences through its commitment to guest satisfaction and superior service quality. With a portfolio of distinguished hotels, DKN Hotels prides itself on maintaining high operational standards, fostering a welcoming atmosphere, and ensuring every guest feels valued and cared for during their stay. The company emphasizes personalized service, professional growth for employees, and sustainable practices to elevate the overall guest experience. Operating in a competitive hotel industry, DKN Hotels focuses on quality, innovation, and employee engagement to maintain its position as a preferred lodging brand. As a part of this dynamic environment, DKN Hotels is seeking a dedicated Head Housekeeper to join their team. This is a full-time position offering a rewarding career path for individuals passionate about hospitality and operational excellence.

The Head Housekeeper role at DKN Hotels is pivotal to the success of the housekeeping department and overall guest satisfaction. The selected candidate will be responsible for supervising the housekeeping team, ensuring all guest rooms, hallways, and storage areas meet the hotel’s stringent cleanliness and safety standards. This position requires a proactive leader who can maintain a friendly, cheerful demeanor while delivering personalized service to hotel guests and supporting colleagues. Key responsibilities include overseeing daily housekeeping operations, managing inventory of supplies, enforcing safety protocols, and coordinating with other hotel departments to enhance the guest experience. The Head Housekeeper will also be deeply involved in staff management activities such as hiring, training, coaching, and scheduling, ensuring that the team is motivated, well-organized, and aligned with DKN Hotels’ values. This position demands excellent communication skills, strong organizational abilities, and a keen eye for detail to uphold the quality standards that the brand is known for. Candidates with a minimum of two years of progressive housekeeping experience in a hotel environment and proficiency with housekeeping systems will find this role both challenging and fulfilling. Working conditions include both interior and exterior property areas, requiring physical activity such as walking, bending, and lifting. The company values safety, security awareness, and a collaborative spirit among its staff, which align with the expectations for this leadership role.

Job Requirements

Minimum of two years hotel experience as a head housekeeper or progressive housekeeping responsibility
knowledge and safe use of housekeeping and laundry cleaning agents and hotel housekeeping operations
bilingual
supervision and training skills
ability to maintain good team member relations
ability to prioritize, organize and delegate work assignments
ability to direct performance of team members and follow-up with correction where needed

Job Qualifications

Minimum of two years hotel experience as a head housekeeper or progressive housekeeping responsibility
knowledge and safe use of housekeeping and laundry cleaning agents
proficiency with hotel housekeeping operations
supervision and training skills
bilingual
ability to maintain good team member relations
ability to prioritize, organize and delegate work assignments
ability to direct performance of team members and follow-up with correction where needed

Job Duties

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
communicate effectively with guests and fellow team members
be proficient at all housekeeping systems and processes
perform routine room inspections ensuring cleanliness of rooms to DKN Hotels' standards
assist in the hiring of housekeeping team members
train, coach and supervise housekeeping team
conduct weekly meetings
on a weekly basis, plan and complete work schedule for housekeeping team
control housekeeping costs
control room supplies, order supplies and take/keep inventory
ensure housekeeping team is properly dressed and complying with safety practices and procedures
control master room keys
never leave the property with keys
control and maintain Lost & Found Department
report any maintenance items that need immediate attention
assist with laundry as needed
provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
perform other duties as assigned, requested or deemed necessary by management