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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $22.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
The Wyndham Garden Baronne Plaza is a distinguished hotel located at 201 Baronne, renowned for delivering exceptional hospitality services in a vibrant urban setting. As part of the Wyndham Hotels & Resorts brand, the Wyndham Garden Baronne Plaza offers an inviting atmosphere combining comfort, elegance, and convenience, catering to both business travelers and tourists. The hotel prides itself on maintaining high standards in guest services, cleanliness, and safety, making each guest's stay memorable and pleasant. Recognized for its excellent customer service and inviting environment, the hotel plays a significant role in the hospitality landscape of its locale, blending modern amenities... Show More
Job Requirements
- At least 3 years of progressive experience in a hotel or a related field
- or a 4-year college degree and at least 1 year of related experience
- or a 2-year college degree and 2 or more years of related experience
- supervisory experience required
- proficiency in Windows, company approved spreadsheet and word processing
- ability to work long hours
- ability to exert up to 50 pounds of force occasionally and 20 pounds frequently
- ability to convey information and ideas clearly
- must be able to evaluate and choose quickly among alternative actions
- ability to work well under pressure and maintain composure
- effective at listening and clarifying concerns
- able to handle workplace problems and solve them as necessary
- ability to assimilate complex information from multiple sources
- ability to work with financial data and arithmetic
Job Qualifications
- At least 3 years of progressive experience in a hotel or related field
- 4-year college degree with at least 1 year of related experience or 2-year college degree with 2 or more years of related experience
- supervisory experience required
- proficiency in Windows and company approved spreadsheet and word processing software
- effective communication skills
- ability to evaluate and select among alternative courses of action
- strong problem solving and stress management abilities
- experience working in high-pressure situations
- ability to work with financial information and basic arithmetic
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- maintain regular attendance in compliance with hotel standards
- maintain high standards of personal appearance and grooming
- comply with hotel standards and regulations for safe and efficient operations
- maintain a warm and friendly demeanor at all times
- respond to guests requests, problems, complaints, and accidents promptly
- motivate, coach, counsel, and discipline all Room Division personnel
- ensure compliance with training programs and operational procedures
- establish and maintain cleaning schedules and checklists
- maintain and control housekeeping equipment
- ensure compliance with Risk Management standards
- conduct monthly inventories of guest and cleaning supplies
- manage guestroom turns and ensure consistency in opening and closing procedures
- manage vendor contracts
- prepare and conduct interviews
- develop employee morale and training
- inspect rooms daily including VIP rooms
- ensure public, guest, and back-of-house areas are cleaned to standards
- maintain inventory and ordering supplies
- ensure guest privacy and security
- monitor and follow up on work orders
- conduct pre-shift meetings
- respond to emergency situations
- balance and clear room status nightly
- review staff work hours for payroll
- prepare employee schedules
- manage purchase orders and invoices
- maintain communication with managers and other departments
- enforce policies and house rules
- operate communication devices professionally
- manage large turn days
- monitor room status and special requests
- attend staff meetings and provide training
- maintain lost and found procedures
- establish key control systems
- participate in team meetings
- focus on contributing to the Guest Service Index
- monitor VIPs and special requests
- maintain organized documentation
- use telephone and computer systems for room status
- manage valet laundry
- properly store and issue supplies
- ensure maintenance and cleaning projects completion
- participate in manager-on-duty programs
- conduct meetings as required
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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