Housekeeping Manager

Renaissance Phoenix Downtown Hotel is a distinguished property located in the heart of Phoenix, Arizona, operating under the prestigious Marriott International brand. Renowned for its commitment to delivering exceptional guest experiences that reflect the DNA of the local neighborhood, the hotel offers an inspiring environment where visitors can immerse themselves in the unique culture of Phoenix. As part of the Marriott International portfolio, Renaissance Hotels pride themselves on fostering a robust culture of inclusivity, diversity, and collaboration among associates, creating a dynamic and supportive workplace where employees are encouraged to be their best selves. The hotel seeks passionate individuals who are eager to contribute to its mission of providing guests with spontaneous and memorable adventures through tailored and authentic service.

This full-time management position, based onsite at Renaissance Phoenix Downtown Hotel, plays a critical role in maintaining high standards across housekeeping, recreation/health club, and laundry operations. With a competitive annual salary range of $57,000 to $74,000 and eligibility for bonuses, this role calls for a hands-on leader dedicated to operational excellence and outstanding guest service. The Housekeeping Manager is responsible for overseeing daily shift operations, ensuring that guest rooms, public spaces, and employee areas meet stringent cleanliness and maintenance standards. The role involves collaborating closely with the Front Desk to maintain timely communication about room statuses and managing staffing to align with business demands while maintaining budgetary controls.

The Housekeeping Manager directs a team that ensures all guests enjoy spotless and inviting spaces, fosters a culture of accountability through regular inspections, and drives continual staff training and development to uphold brand standards. Beyond operational oversight, this position emphasizes human resource responsibilities such as staffing, scheduling, employee relations, performance management, and fostering an environment that supports collaboration and recognition. The incumbent employs an open-door policy to solicit feedback and address employee issues proactively, thus contributing significantly to employee satisfaction and retention.

Customer service is central to the role, with the manager serving as a role model for guest relations and empowering employees to deliver exceptional service experiences. The position also involves responding to guest concerns effectively, supporting the implementation of corrective action plans, and ensuring the department’s efforts continually align with and enhance the overall guest satisfaction metrics. Working at Renaissance Hotels offers the opportunity to join a global team passionate about travel and exploration, allowing employees to find purpose, belonging, and growth while contributing to the vibrant energy of the neighborhood and the brand's service culture.