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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $74,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
employee recognition programs
Training and development opportunities
Job Description
Sheraton Dallas Hotel, located in the vibrant city of Dallas, Texas, is a distinctive part of the global Sheraton family under Marriott International. Known for its rich history since 1937 and commitment to exceptional guest experiences, Sheraton Dallas provides a welcoming environment where associates and guests alike feel a strong sense of belonging. The hotel operates with a dedication to diversity, equity, and inclusion, fostering a culture that celebrates unique backgrounds and experiences. Being part of Marriott International means joining a portfolio of trusted brands that emphasize thoughtful service, meaningful interactions, and high operational standards.
The role on ... Show More
The role on ... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in housekeeping or related area or 2-year degree in related field
- Ability to manage housekeeping operations and budgets
- Experience in employee training and scheduling
- Strong communication and leadership skills
- Ability to inspect and maintain high cleanliness standards
- Proficiency in handling guest relations and complaints
- Commitment to operating within budget and financial objectives
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 2 years experience in housekeeping or related professional area if no degree
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to manage budgets and operational goals
- Knowledge of housekeeping policies, standards and procedures
- Experience in staff training and development
- Proven ability to deliver exceptional customer service
- Ability to handle guest complaints and problem-solving
- Proficient in scheduling and time attendance tracking
- Familiarity with employee recognition and disciplinary processes
- Commitment to diversity, equity, and inclusion practices
Job Duties
- Verifies guest room status is communicated to the Front Desk in a timely and efficient manner
- Inspects guestrooms on a daily basis
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Inventories stock to verify adequate supplies
- Supports and supervises an effective inspection program for all guestrooms and public space
- Manages to achieve or exceed budgeted financial goals
- Verifies all employees have proper supplies, equipment and uniforms
- Communicates areas that need attention to staff and follows up to verify understanding
- Supervises daily housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures
- Participates in departmental meetings and communicates departmental goals
- Uses training tools to train and provide follow-up training to new room attendants
- Establishes and maintains open, collaborative relationships with employees
- Schedules employees to business demands and tracks time and attendance
- Verifies employees understand expectations and property policies
- Administers disciplinary procedures and supports the Peer Review Process
- Supervises staffing levels to meet guest service, operational needs, and financial objectives
- Observes service behaviors and provides individual feedback
- Verifies employee recognition and participates in recognition programs
- Solicits employee feedback and addresses concerns
- Participates in employee progressive discipline procedures
- Celebrates team member contributions
- Sets a positive example for guest relations
- Understands and promotes the brand's service culture
- Develops corrective action plans to improve guest satisfaction
- Empowers employees to provide excellent customer service
- Emphasizes guest satisfaction and continuous improvement
- Responds to guest problems and complaints
- Strives to improve service performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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