Housekeeping Manager

Sheraton Dallas Hotel, located in the vibrant city of Dallas, Texas, is a distinctive part of the global Sheraton family under Marriott International. Known for its rich history since 1937 and commitment to exceptional guest experiences, Sheraton Dallas provides a welcoming environment where associates and guests alike feel a strong sense of belonging. The hotel operates with a dedication to diversity, equity, and inclusion, fostering a culture that celebrates unique backgrounds and experiences. Being part of Marriott International means joining a portfolio of trusted brands that emphasize thoughtful service, meaningful interactions, and high operational standards.

The role on offer here is for a Management position in the Housekeeping, Recreation/Health Club, and Laundry departments at Sheraton Dallas Hotel. This full-time position offers an annual salary ranging from $57,000 to $74,000, along with eligibility for bonuses. The primary responsibility is overseeing the daily shift operations, ensuring that the guestrooms, public spaces, and employee areas meet the highest standards of cleanliness and maintenance. This managerial role demands collaboration with a team of employees, with a hands-on approach to inspections and accountability for corrective measures. Additionally, the position plays a vital part in maintaining guest and employee satisfaction, operating within the parameters of the budget to meet financial goals.

In this leadership capacity, the candidate will manage housekeeping operations and budgets, ensuring the effective communication of guest room status and prioritizing work assignments based on real-time needs. The role involves regular inspections of guest rooms, inventory management, and support of an inspection program for all areas of the property. A critical aspect is understanding how the department's operations align with the overall financial objectives and ensuring all team members are equipped with the necessary supplies and equipment.

Furthermore, the management role encompasses conducting human resource activities such as training, scheduling, overseeing employee performance, and fostering a collaborative and open work environment. The manager will be instrumental in administering policies, handling disciplinary procedures, evaluating staffing levels, and recognizing employee contributions. The role supports continuous employee development and strives for an engaging workplace culture.

Customer service excellence is another cornerstone of this position. The manager must set positive examples in guest relations consistent with the Sheraton brand’s service culture. Responsibilities include implementing corrective action plans to improve guest satisfaction, empowering employees to deliver outstanding service, handling guest complaints professionally, and promoting ongoing improvements in service performance.

Sheraton Dallas Hotel encourages candidates who are energetic, team-oriented, and passionate about delivering high-quality guest experiences to apply. Joining Sheraton means belonging to a global community driven by purpose, connection, and the opportunity to become your best self within a supportive and dynamic environment.