Housekeeping Manager

Globiwest Hospitality is a reputable and privately owned hotel management company known for operating and developing a diverse portfolio of hotels across the United States. With a strong presence in major metropolitan destinations and key business and travel markets, Globiwest Hospitality currently manages 14 hotels featuring over 1,500 rooms in seven states. The company prides itself on a culture built on integrity, trust, and delivering results. Headquartered in Southern California, Globiwest Hospitality also maintains regional offices in New York, Oklahoma, and Mississippi, allowing it to maintain a broad yet localized focus that ensures quality service and operational excellence across all its properties.

One of the standout properties within Globiwest Hospitality's portfolio is the Sanctity Hotel, part of the Tapestry Collection by Hilton, located in Rancho Cucamonga, CA. This brand-new, one-of-a-kind boutique hotel sets itself apart by offering an exceptional guest experience paired with the unique charm and personalized service that boutique establishments are known for. The Sanctity Hotel seeks a dedicated Housekeeping Manager to lead its housekeeping department, a crucial role ensuring that the cleanliness, hygiene, and overall presentation of the hotel meet the highest standards.

The Housekeeping Manager at the Sanctity Hotel will be responsible for overseeing all daily housekeeping operations, managing staff, maintaining hygiene standards, and ensuring guest satisfaction. This pivotal role requires someone who is passionate about cleanliness and detail-oriented, understanding the essential role that housekeeping plays in delivering an outstanding guest experience. As a manager, you will recruit, train, and supervise a team of housekeeping staff, strategically schedule shifts, and allocate daily work assignments to maximize efficiency and maintain impeccable standards throughout the hotel.

Operational responsibilities extend to conducting regular room and public area inspections, ensuring thorough deep cleaning, managing laundry services, and utilizing a strong quality control system to elevate housekeeping standards continually. The role also involves managing inventory and ordering supplies while adhering strictly to budget constraints. Committed to health and safety, the Housekeeping Manager implements and enforces regulations, conducts regular safety training for the staff, and ensures compliance with all relevant legislation.

Beyond operational management, the Housekeeping Manager serves as the frontline responder to guest complaints and requests related to housekeeping, providing prompt and effective solutions to ensure exceptional levels of guest satisfaction. This customer-centric approach is essential in maintaining the boutique hotel's reputation for excellence.

Candidates for this role must have proven experience in similar housekeeping management positions, strong leadership capabilities, excellent organizational and time management skills, and the ability to handle conflict and maintain open communication across the team. Preferred candidates will have experience in hotel or resort settings and hold relevant certifications in hospitality management or related fields.

This position demands flexibility, including availability for weekends, holidays, and evening shifts, and physical stamina to manage the demands of the role effectively. The Housekeeping Manager will work closely with the team, fostering a cooperative and motivated work environment.

Globiwest Hospitality offers an incredible opportunity to stay local while being part of a dynamic and growing company. The position comes with substantial perks including paid time off, sick pay, medical benefits, and exclusive friends and family discount room rates. If you are passionate about maintaining the highest standards of cleanliness in a unique boutique hotel setting and eager to contribute to a thriving hospitality company, this role at the Sanctity Hotel Tapestry Collection by Hilton could be the perfect next step in your career.