Housekeeping Manager

HHM Hotels is a distinguished hospitality group that emphasizes quality, guest satisfaction, and sustainable operations. As a prominent player in the hotel industry, HHM Hotels is committed to delivering exceptional experiences tailored to the diverse needs of its clientele. The company prides itself on fostering an inclusive, supportive, and dynamic work environment where employees are valued as the foundation of its success. With a focus on growth and excellence, HHM Hotels aligns its operations with core values reflecting integrity, service, and innovation. The organization holds itself accountable to high standards of safety, guest service, and environmental responsibility, especially through programs like EarthView which underscores sustainability in day-to-day hotel activities.

The Housekeeping Manager opportunity at HHM Hotels is a pivotal role responsible for leading and managing housekeeping operations to ensure the highest standards of cleanliness, safety, and guest satisfaction. This management position requires overseeing the daily functions of the housekeeping department in accordance with established brand standards and sustainability principles. Serving as a leader, the Housekeeping Manager is deeply involved in staff recruitment, training, scheduling, coaching, and performance monitoring, cultivating a motivated team that consistently meets or exceeds company expectations.

This role involves an intricate balance between operational management and guest interaction. The Housekeeping Manager must regularly inspect guest rooms, public areas, and hotel grounds to maintain impeccable appearance and safety compliance. Additionally, the position entails handling guest inquiries and resolving complaints promptly to enhance the overall guest experience. Efficient inventory management, including ordering supplies timely and maintaining departmental expenses within budget, is another critical responsibility. The successful candidate will also ensure strict compliance with internal audit standards related to key control, risk management, and other hotel safety measures.

HHM Hotels supports career development with a clear growth path beginning with Executive Housekeeper advancing through Operations Manager to Assistant General Manager, demonstrating the company's dedication to promoting from within. The role demands adherence to safety procedures following OSHA and MSDS guidelines, with active participation in safety committees to promote a safe workplace.

The Housekeeping Manager role requires flexibility in work hours, including working on holidays, weekends, and alternate shifts, accommodating the dynamic nature of hotel operations. Physical demands of the job include standing for extended periods, walking, pushing, lifting up to 25 pounds, and performing various movements like bending, reaching, stooping, kneeling, or crouching. This position is critical in embodying HHM Hotels’ ethos of "People Are Our Capability," showcasing hearts that serve with excellence and agility in everyday tasks.

By joining HHM Hotels as a Housekeeping Manager, candidates are welcomed into a culture of equality and respect, where diversity is embraced and discrimination is not tolerated in any form. HHM Hotels is an equal-opportunity employer committed to maintaining a supportive environment for all employees, championing principles that foster personal and professional growth. This role offers an exciting opportunity for individuals passionate about hospitality management and eager to contribute to a thriving, service-oriented, and sustainable hotel operation.