Housekeeping Manager

Tapatio Springs Hill Country Resort is a stunning 220-acre resort nestled among the rugged limestone hills and big blue skies typical of Texas Hill Country. This resort offers a unique working environment combining natural beauty with the warmth and hospitality emblematic of true Texas spirit. Employees enjoy the fresh country air, beautiful landscape, and a workplace where country music and friendly camaraderie play an important role in daily life. The resort prides itself on a welcoming, open company culture that supports team members with competitive compensation and an impressive benefits package. Offering flexible scheduling, targeted training programs, employee appreciation events, and discounts on room rates, restaurants, golf courses, and pro shops, Tapatio Springs fosters a positive workplace where team members feel valued and connected. Social activities, casual happy hours, and special parties further build a strong sense of community among staff members. HEI Hotels and Resorts, the parent company, is dedicated to diversity, inclusion, and the recruitment of qualified military veterans, ensuring all candidates are encouraged to apply, even if they do not meet every requirement at the outset.

This role, Housekeeping Manager at Tapatio Springs Hill Country Resort, is critical in maintaining the impeccable cleanliness standards that guests expect. The Housekeeping Manager will oversee guestrooms, meeting areas, public spaces, and back-of-house operations to ensure all cleanliness and maintenance standards are met consistently. This is achieved through efficient organizational leadership, thorough training, and proactive management of staff and supplies. The ideal candidate will manage the housekeeping and laundry budgets, control expenses, conduct inventories, and utilize labor management tools effectively to optimize productivity and cost efficiency. This position demands strong communication skills, the ability to resolve conflicts, and the capacity to work collaboratively with other departmental leaders. In addition, the Housekeeping Manager will conduct regular inspections, evaluate upkeep of furniture and fixtures, and assist with maintenance projects to enhance the overall guest experience. Compliance with OSHA safety requirements and company policies is essential. This role also requires flexibility, leadership in hiring and developing staff, performance evaluation, and enforcing attendance and discipline policies as needed. With a minimum of five years in management and at least three in housekeeping management, plus experience managing laundry operations, this position offers a challenging and rewarding opportunity to influence guest satisfaction and operational excellence at one of Texas’ premier resort destinations.