Housekeeping Manager

Framingham, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $77,929.00 - $140,273.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Paid holidays

Employee assistance program

Training and Development

flexible schedule

Job Description

NewBridge is a well-established assisted living community dedicated to providing exceptional care and service to its residents across a comprehensive campus environment. The focus of NewBridge is to create a safe, comfortable, and supportive living space for elderly residents, ensuring their dignity and wellness while fostering a warm and welcoming community atmosphere. With a commitment to excellence in senior care, NewBridge aims to uphold high standards in all aspects of its operations, from healthcare to hospitality and facility services. As a reputable organization within the healthcare and assisted living sector, NewBridge continues to expand and improve its services, maintaining a strong emphasis on resident satisfaction and staff development.

The Manager of Housekeeping at NewBridge holds a critical leadership role responsible for the daily oversight and management of housekeeping services throughout the campus. This full-time position commands a pivotal role in ensuring the highest cleanliness, safety, and service standards are consistently met in all apartments and households. The manager leads and directs the housekeeping team, including supervisors and staff, coordinating staff schedules, assignments, and payroll duties to align with budgetary constraints and operational needs. Integral to this role is the development, mentoring, and performance evaluation of housekeeping personnel, including conducting annual reviews and facilitating staff coaching in partnership with the Director of Assisted Living.

This position requires superior communication and interpersonal skills to liaise effectively with residents, families, staff members, and leadership teams while managing diverse and sometimes stressful situations with professionalism and tact. The role oversees inventory control and maintenance of housekeeping equipment to ensure operations comply with safety and infection control standards. The Manager of Housekeeping also actively participates in community-based committees and meetings, promoting a culture of safety and high-quality service within the department. This role demands a strong commitment to organizational cultural values and a proactive, "can-do" service mentality, embracing flexibility in task assignments and work schedules. The compensation for this position ranges from $77,929.00 to $140,273.00 annually, reflecting the importance and responsibilities of the role within the organization.

Job Requirements

High school diploma
Minimum of three years supervisory experience
Ability to present information and respond to questions effectively
Experience working with a diverse population
Knowledge in handling and resolving requests and concerns
Positive demeanor and excellent communication skills
Ability to adapt to changing priorities and demonstrate sound judgment
Motivation to learn and flexibility to change
Computer literacy including databases and Microsoft Office programs

Job Qualifications

High school diploma
Minimum of three years supervisory experience
Ability to effectively present information and respond to questions from groups of managers, residents and the general public
Experience working with a diverse population
Knowledge on handling and resolving requests and concerns
Optimistic and positive demeanor
Excellent oral and written communication skills
Good intuition and able to adapt to changing priorities
Display good, sound judgment
Motivated to learn and flexible to change
Computer literacy with experience in databases, Windows, Word, Excel

Job Duties

Manage the day-to-day operation of NewBridge housekeeping department
Hire, train, manage and mentor the housekeeping staff
Conduct staff development and annual performance reviews for direct reports
Develop, plan, and execute housekeeping operational budgets
Attend and present at monthly budget review meetings
Plan, budget, and control inventory for all housekeeping functions
Manage and maintain the required equipment and tools properly, train staff accordingly on the operation of all relevant equipment
Oversee schedules, timesheets and payroll for the housekeeping department
Oversee all housekeeping employees including staff development, annual performance reviews, and corrective actions
Establish and maintain cleanliness standards at NewBridge
Participate in community-based committees and meetings as requested
Work within established safety guidelines and actively promote safety within the department
Commit to, abide by and embody the HSL Cultural Beliefs
Build trusting relationships with residents, team members, and colleagues
Author, execute, and update procedural manuals for housekeeping operations to ensure compliance with local, state, and federal laws and regulations
Commit to providing the highest quality of preparation and presentation
Commit to having a can-do service mentality
Accept responsibility for all tasks assigned
Follow all work and safety rules
Commit to making contributions to fellow team members as needed
Accept changes in working venue, schedule, or tasks assigned