Housekeeping Lead Supervisor

Provo, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $22.00

Benefits

subsidized medical insurance

Dental Insurance

Vision Insurance

401k plan

paid time off policy

employee discounts on dining and resort amenities

Season pass

Job Description

Sundance Mountain Resort is a renowned destination recognized for its commitment to providing exceptional guest experiences through a blend of natural beauty and unparalleled hospitality services. Located in a picturesque mountain setting, the resort offers a unique blend of luxury accommodations, outdoor recreational activities, and a warm community atmosphere. Known for its dedication to sustainability and quality, Sundance Mountain Resort emphasizes excellence in every facet of its operations, including housekeeping services, which play a critical role in maintaining the high standards expected by its guests.

The Housekeeping Lead Supervisor position at Sundance Mountain Resort is a full-time, year-round role ... Show More

Job Requirements

High school diploma or equivalent
One to three years of related experience or training
Valid U.S. Drivers' License in good standing
Ability to lift and/or move up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally
Must be 21 years of age or older
Available to work full-time, year-round including weekends and holidays
Ability to work in an environment with moderate noise and exposure to toxic or caustic chemicals
Ability to supervise and manage a team of approximately 40 employees

Job Qualifications

High school diploma or general education degree (GED)
One to three years' related experience and/or training or equivalent combination of education and experience
Must possess a valid U.S. Drivers' License in good standing per resort's insurance company guidelines
Ability to perform essential duties satisfactorily with reasonable accommodations if needed
Must be 21 years of age or older

Job Duties

Supervise all employees in assigned sections
Responsible for homeowner checks
Train new supervisors and existing supervisors in upholding resort's commitment to excellence in cleanliness, guest experience and productivity
Perform homeowner inspections before arrival of all homeowners
Perform random quality inspections on vacant rooms and stayovers
Inspect all checkouts in assigned sections
Ensure all closets and storage areas are clean and stocked
Ensure cleanliness of rooms/areas in assigned sections as well as all amenities are stocked, such as clean robes, slippers, folders, magazines, guest supplies
Inspect housepersons' work in assigned areas
ensuring cleanliness is maintained and garbage and linen are picked up every two hours
Safely transport housekeepers to designated areas in a timely manner
Ensure units are cleaned to the resort's standard in the proper amount of time
Train housekeepers on efficiencies used to meet cleanliness standards
Report missing/broken items in the units
Replace dishes in the units
Ensure housekeepers take all cleaning tools needed for the day
Ensure housekeepers follow the recycling program
Train, document, and follow up on standards of the week
Change status of cleaned rooms via phone and computer
Communicate problems and requests in need of attention to other departments in a timely manner
Delegate work evenly to room attendants and housepersons in assigned section
Assist in keeping housekeeping office clean and organized
Ensure cleanliness and maintenance of resort vehicles
Ensure all checkout rooms are cleaned by 4:00 PM, then call the Housekeeping Manager for more assignments
Ensure each employee is wearing a neat and complete uniform including nametag in compliance with appearance policies
Make sure all keys and radios checked out have been returned to safety
Conduct inventory once monthly
Conduct employee reviews once per quarter
Maintain the stock of housekeeping equipment and make orders when necessary
Track spending in housekeeping checkbook
Communicate with other departments as needed to elevate guest experience or problem solve
Conduct new employee interviews and process new hire paperwork

Job Location

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