Job Overview
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Job Description
About Hilton Hotels & Resorts: Hilton Hotels & Resorts is a premier global hospitality company with a longstanding reputation for excellence in service and guest experience. Established over a century ago, Hilton has consistently set the standard for quality accommodations coupled with superb customer service across its worldwide portfolio of hotels and resorts. Hilton is well-known for its iconic properties, innovation in hospitality, and commitment to operational excellence. The company is driven by its core values that emphasize caring for their team members, delivering exceptional guest experiences, and maintaining high standards of safety and sustainability. With a diverse team, Hilton fosters career growth and champions inclusivity.
About the Housekeeping Supervisor Role: The Housekeeping Supervisor at Hilton Hotels & Resorts plays a crucial role in maintaining the quality and cleanliness of guest rooms and public areas, ensuring that every space meets Hilton's brand standards and guests’ high expectations. This position involves supervising housekeeping associates, performing inspections, managing inventory, and ensuring that cleaning procedures comply with safety and environmental guidelines such as MSDS, OSHA, and Hilton's EarthView sustainability program. Housekeeping Supervisors act as frontline leaders, training, scheduling, and coaching staff while supporting company values like "People Are Our Capability" and "Hearts That Serve." They oversee daily operations related to housekeeping, including issuing supplies, inspecting work, and resolving personnel issues to maintain a positive work environment.
As a Housekeeping Supervisor, you will be instrumental in elevating guests' satisfaction by ensuring immaculate room conditions, timely service, and efficient housekeeping operations. This role also offers a clear career path within the Hilton management structure, including opportunities to progress to Housekeeping Supervisor, Assistant Executive Housekeeper, and Executive Housekeeper roles. The position requires standing for extended periods, pushing, lifting up to 25 pounds, and working various days including weekends and holidays, emphasizing flexibility and physical stamina.
Joining Hilton as a Housekeeping Supervisor means being part of a brand recognized for its commitment to excellence, sustainability, and people-centered service. Hilton supports its associates through comprehensive training, a collaborative team culture, and adherence to safety standards, making it a rewarding career choice in the hospitality industry.
About the Housekeeping Supervisor Role: The Housekeeping Supervisor at Hilton Hotels & Resorts plays a crucial role in maintaining the quality and cleanliness of guest rooms and public areas, ensuring that every space meets Hilton's brand standards and guests’ high expectations. This position involves supervising housekeeping associates, performing inspections, managing inventory, and ensuring that cleaning procedures comply with safety and environmental guidelines such as MSDS, OSHA, and Hilton's EarthView sustainability program. Housekeeping Supervisors act as frontline leaders, training, scheduling, and coaching staff while supporting company values like "People Are Our Capability" and "Hearts That Serve." They oversee daily operations related to housekeeping, including issuing supplies, inspecting work, and resolving personnel issues to maintain a positive work environment.
As a Housekeeping Supervisor, you will be instrumental in elevating guests' satisfaction by ensuring immaculate room conditions, timely service, and efficient housekeeping operations. This role also offers a clear career path within the Hilton management structure, including opportunities to progress to Housekeeping Supervisor, Assistant Executive Housekeeper, and Executive Housekeeper roles. The position requires standing for extended periods, pushing, lifting up to 25 pounds, and working various days including weekends and holidays, emphasizing flexibility and physical stamina.
Joining Hilton as a Housekeeping Supervisor means being part of a brand recognized for its commitment to excellence, sustainability, and people-centered service. Hilton supports its associates through comprehensive training, a collaborative team culture, and adherence to safety standards, making it a rewarding career choice in the hospitality industry.
Job Requirements
- High school diploma preferred
- Previous housekeeping experience
- Previous supervisory responsibility preferred
Job Qualifications
- High school diploma preferred
- Previous housekeeping experience
- Previous supervisory responsibility preferred
Job Duties
- Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Inventory stock to ensure adequate supplies
- Issue supplies and equipment to associates
- Inspect work performed to ensure that it meets specifications and established standards
- Perform or assist with cleaning duties as necessary
- Confer with staff to resolve performance and personnel problems, and to discuss company policies
- Oversee training of Room Attendants with partnering with third party vendor, if applicable
- Screen job applicants, and hire new employees
- Supervise Laundry employees, if applicable
- Schedule employee work hours
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
- Practice safe work habits to ensure safety
- Cross-train in the breakfast area to answer any guest related questions and assist with cleaning duties as necessary
- Ensure overall guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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