Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
This hospitality establishment is a reputable hotel that places a strong emphasis on quality service, guest satisfaction, and operational excellence. The hotel operates within a competitive industry where maintaining impeccable standards of cleanliness and customer service contributes directly to the overall guest experience. Known for its commitment to upholding brand standards and promoting sustainable practices such as the EarthView program, the hotel cultivates a culture that values its people's capabilities, hearts that serve, commitment to excellence, agility in operations, and ownership mindset among its staff.
The Housekeeping Supervisor role at this hotel is a vital position that ensures the cleanliness, maintenance, and presentation of guest rooms and public areas meet or exceed established brand and hotel quality standards. This is a hands-on supervisory position where the incumbent is responsible for training, scheduling, coaching, and supporting housekeeping associates to perform at their best while adhering to company policies and safety standards including OSHA and MSDS guidelines. This role involves inspecting rooms to confirm supplies and amenities are fully stocked and the environment is spotless, addressing performance and personnel issues among team members, managing inventory, and overseeing the work of the housekeeping and laundry teams where applicable. Additionally, the role supports sustainability initiatives in alignment with the EarthView program and cross-trains in other operational areas such as the breakfast service area to enhance team versatility and guest interaction. This position offers a potential career advancement path including Housekeeping Supervisor, Assistant Executive Housekeeper, and Executive Housekeeper, indicating opportunities for growth within the hotel management hierarchy. The work environment requires physical stamina for standing, walking, lifting, and performing cleaning duties, often with varying schedules that include holidays and weekends. Overall, the Housekeeping Supervisor is a key contributor to both the guest experience and the operational success of the hotel, ensuring that all housekeeping functions align with brand expectations and customer satisfaction goals while fostering a positive, safe, and productive workplace culture.
The Housekeeping Supervisor role at this hotel is a vital position that ensures the cleanliness, maintenance, and presentation of guest rooms and public areas meet or exceed established brand and hotel quality standards. This is a hands-on supervisory position where the incumbent is responsible for training, scheduling, coaching, and supporting housekeeping associates to perform at their best while adhering to company policies and safety standards including OSHA and MSDS guidelines. This role involves inspecting rooms to confirm supplies and amenities are fully stocked and the environment is spotless, addressing performance and personnel issues among team members, managing inventory, and overseeing the work of the housekeeping and laundry teams where applicable. Additionally, the role supports sustainability initiatives in alignment with the EarthView program and cross-trains in other operational areas such as the breakfast service area to enhance team versatility and guest interaction. This position offers a potential career advancement path including Housekeeping Supervisor, Assistant Executive Housekeeper, and Executive Housekeeper, indicating opportunities for growth within the hotel management hierarchy. The work environment requires physical stamina for standing, walking, lifting, and performing cleaning duties, often with varying schedules that include holidays and weekends. Overall, the Housekeeping Supervisor is a key contributor to both the guest experience and the operational success of the hotel, ensuring that all housekeeping functions align with brand expectations and customer satisfaction goals while fostering a positive, safe, and productive workplace culture.
Job Requirements
- High school diploma preferred
- Previous housekeeping experience
- Previous supervisory responsibility preferred
Job Qualifications
- High school diploma preferred
- Previous housekeeping experience
- Previous supervisory responsibility preferred
Job Duties
- Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Inventory stock to ensure adequate supplies
- Issue supplies and equipment to associates
- Inspect work performed to ensure that it meets specifications and established standards
- Perform or assist with cleaning duties as necessary
- Confer with staff to resolve performance and personnel problems, and to discuss company policies
- Oversee training of Room Attendants with partnering with third party vendor, if applicable
- Screen job applicants, and hire new employees
- Supervise Laundry employees, if applicable
- Schedule employee work hours
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
- Practice safe work habits to ensure safety
- Cross-train in the breakfast area to answer any guest related questions and assist with cleaning duties as necessary
- Ensure overall guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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