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Housekeeping House Attendant

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $26.52
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Work Schedule

Flexible
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Benefits

Cigna medical insurance
Dental Insurance
Complimentary accommodation
Complimentary employee meals
401k Retirement Plan

Job Description

Four Seasons is a renowned global luxury hospitality company distinguished by its commitment to exceptional service and world-class experiences. Powered by a collective of passionate individuals, Four Seasons fosters a culture where team members strive to excel and treat each other with respect and genuine care. Globally recognized for delivering luxurious and memorable stays, Four Seasons consistently enhances its employees' experiences to ensure that they can provide unparalleled guest service. Each property is dedicated to creating unique moments that resonate with guests, residents, and partners, rooted in the belief that life is enriched through true connection with people and the world around us.

The Four Seasons Napa Valley resort offers an exquisite blend of luxury and the natural beauty of wine country. Located in the food and wine capital of North America, this Forbes Travel Guide Five-Star resort is nestled within a world-class vineyard, providing guests with breathtaking views of Napa Valley. Guests can savor innovative, seasonal cuisine at the Michelin-starred Auro restaurant, indulge in holistic spa treatments at Spa Talisa, and experience personalized service reflective of Four Seasons' prestigious legacy.

The role of Housekeeping House Attendant at this remarkable resort is pivotal to maintaining the impeccable standards of cleanliness and guest satisfaction that guests associate with Four Seasons. This position is full-time and offers hourly compensation of $26.52. The house attendant ensures that all guest and residence corridors are kept pristine by vacuuming, mopping, sweeping, and dusting to perfection. Beyond general cleaning duties, the attendant supports the housekeeping team by stocking guest room supplies, removing trash and debris, and handling various back-of-the-house cleaning tasks. This role also includes the responsibility for delivering guest request items to rooms, such as cribs or roll-away beds, promptly and courteously.

Housekeeping House Attendants at Four Seasons Napa Valley are more than custodial staff; they are the frontline ambassadors of the hotel’s commitment to exceptional hospitality. They anticipate guest needs, respond swiftly to concerns, and aim to exceed expectations through thoughtful service touches. The position requires proficiency in the safe operation of cleaning equipment, attention to detail in stain removal and surface cleaning, and the capability to assist with special projects such as deep cleaning, mattress flipping, and inventory management.

Eligibility for this position requires valid US work authorization as Four Seasons does not provide visa sponsorship for this role. The company values diversity and inclusion, offering an environment where all qualified applicants receive equal consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability. The resort encourages women, minorities, veterans, and individuals with disabilities to apply.

Employees of Four Seasons Napa Valley enjoy a range of benefits, including competitive medical and dental insurance options through Cigna, complimentary accommodations across Four Seasons properties worldwide, employee meals, and participation in 401k retirement plans. Additionally, the position offers flexible shift scheduling to support the 24/7 operational needs of the resort, ensuring work-life balance in a dynamic hospitality environment.

Overall, joining Four Seasons Napa Valley as a Housekeeping House Attendant means becoming part of a prestigious luxury hospitality brand dedicated to excellence, personal growth, and creating lasting impressions for both guests and team members alike.

Job Requirements

  • Preferred experience in a luxury hotel in housekeeping or equivalent with Four Seasons or another organization
  • have a high level of attention to detail
  • knowledge and the ability to operate cleaning equipment
  • ability to understand and working knowledge of English
  • valid US work authorization
  • full time availability
  • flexible for early morning, mid-day, and evening shifts

Job Qualifications

  • Preferred experience in a luxury hotel in housekeeping or equivalent with Four Seasons or another organization
  • have a high level of attention to detail
  • knowledge and the ability to operate cleaning equipment
  • ability to understand and working knowledge of English

Job Duties

  • Keeps all guest and residence corridors neat, vacuumed, mopped, swept and dusted
  • provides genuine hospitality and recognition in the work area
  • promotes hotel services and products
  • anticipates guest needs and takes ownership of guest concerns and requests
  • acts decisively to ensure guest satisfaction
  • offers a special service touch when an opportunity is presented
  • proficient in the safe handling of all relevant equipment and machinery
  • reports defects and accidents to management immediately
  • inspects and removes all carpet and fabric stains
  • makes sure mirrors, furniture, floors
  • elevators wall, floors and, tracks and doors are clean, mark-free and dust free
  • sweeps and mop back of the house hallway and stairs
  • special projects such as: mattress flipping, deep cleaning, inventory of operating supplies such as extra beds and cribs, refrigerators, microwave, inventory of cleaning and guest supplies, cleaning of the vacuums, high dusting, moving furniture
  • assists Housekeepers as required: help move beds and furniture, turn mattresses, remove or hang sheers and drapes
  • picks up and delivers guest request items on a timely basis such as cribs, roll-away and other guests requests

Job Criteria

Experience

No experience required


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