Housekeeping House Attendant

Atlanta, GA, USA|

Job Overview

Employment Type

Full-time

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

401(k) retirement plan

Paid vacation

paid sick days

Job Description

Sonesta International Hotels is the 8th largest hotel company in the United States, and it continues to grow rapidly. With an exceptional blend of full-service and focused hotels located in major cities, Sonesta boasts an expansive and diverse portfolio of owned, managed, and franchised properties. This extensive presence makes Sonesta a familiar name everywhere travelers want to be. Driven by a commitment to the human side of hospitality, Sonesta strives to deliver service with passion, foster loyalty with purpose, and create experiences that truly connect with guests. Their hotel collection spans over 1000 properties across eight countries, emphasizing quality, value, and remarkable hospitality for every guest, every stay.

The House Attendant position at Sonesta plays a crucial role within the Housekeeping Management Team. This role involves supporting Room Attendants across assigned floors or buildings by managing the collection of dirty linens and transporting them to laundry areas, delivering clean linens to Room Attendant carts, and gathering trash throughout the hotel. In addition to these key responsibilities, the House Attendant assists with commercial laundry operations and cleaning public areas, including hotel entrances and parking lots. These duties support the smooth and efficient housekeeping operations that are essential to maintaining the high standards of cleanliness and guest satisfaction Sonesta is known for. The House Attendant may also be assigned special projects by the Housekeeping Manager, ensuring versatility and engagement within the team.

This role demands attention to detail, strong organizational skills, and a commitment to upholding Sonesta's G.U.E.S.T. standards, which guide exceptional guest interactions and service quality. Typically, the position requires physical endurance as it involves standing, bending, climbing, kneeling, and moving throughout the facility, as well as carrying, lifting, or pulling items weighing up to 75 pounds. Knowledge or experience in using commercial cleaning chemicals and familiarity with laundry equipment operations are beneficial. The House Attendant also plays a vital role in teamwork and communication by coordinating with other shifts and management to promote quality service. Safety compliance with federal, state, and local health regulations is a mandatory aspect of the role.

Sonesta International Hotels offers a comprehensive benefits package that highlights its commitment to employee health and financial security. These benefits include medical, dental, and vision insurance, a health savings account with company match, a 401(k) retirement plan with company match, paid vacation and sick days, exclusive hotel discounts, educational assistance, paid parental leave, company-paid life insurance, and short- and long-term disability insurance. Additional perks like hospital indemnity, critical illness insurance, accident insurance, and various employee discounts further enhance the value of working at Sonesta. The company is an equal opportunity employer, dedicated to diversity and inclusion in the workplace. Qualified applicants are encouraged to complete a full application and submit a resume for consideration.

Job Requirements

Some previous housekeeping experience preferred
Previous background from the extended stay industry preferred
Ability to speak, read, and write fluent English is preferred
Basic reading, writing and mathematical abilities are preferred
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 75 pounds
Will be required to regularly use commercial cleaning chemicals
Will be required to work mornings, evening, weekends, and holidays

Job Qualifications

Some previous housekeeping experience preferred
Previous background from the extended stay industry preferred
Ability to speak, read, and write fluent English is preferred
Other languages beneficial
Basic reading, writing and mathematical abilities are preferred

Job Duties

Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
Work with room attendants with heavy items such as mattresses and linens
Deliver linens and other supplies to room attendants
Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters
sweeping, moping and/or vacuuming floors
and removing non-floor closet items and storing in appropriate areas
Respond to guests’ requests such as in a timely and efficient manner
Clean other designated areas such as public restrooms, storage rooms, and other public area spaces
Report needed repairs or unsafe conditions to supervisor
Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction
Minimize waste of supplies and amenities within all areas of housekeeping
Deliver lost and found items according to established procedures
May regularly assist with deep cleaning projects
When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order
Operate washers and dryers according to hotel standards and manufacturers’ guidelines
Receive soiled linens and inspect for damaged or stained items
Fold and store clean linens, report damages to supervisor
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Ensure compliance with federal, state and local laws regarding health and safety services
Perform other duties as assigned