Housekeeping - Hotel Housekeeping Manager

The Kalispel Tribe of Indians operates the Northern Quest Resort & Casino, an esteemed hospitality establishment known for its commitment to exceptional guest experiences and operational excellence. This dynamic and multifaceted resort combines luxurious accommodations, a vibrant casino, exquisite dining options, and recreational amenities, attracting visitors from diverse backgrounds seeking both leisure and entertainment. As a proud tribal enterprise, the resort emphasizes cultural values, community engagement, and sustainable practices, maintaining a high standard of service aligned with Forbes service standards and Kalispel Hospitality guidelines. The organizational culture stresses teamwork, professional growth, and adherence to rigorous internal controls and compliance with legal and safety regulations, fostering an inclusive and respectful workplace environment. The Resort is a vital part of the Kalispel Tribe’s economic development and provides meaningful employment opportunities with a focus on employee satisfaction and community benefit.

The Hotel Housekeeping Leadership role is pivotal in sustaining the high standards of cleanliness, presentation, and guest satisfaction that Northern Quest Resort & Casino is renowned for. Reporting in partnership with the Hotel Operations Manager, this leadership position oversees comprehensive housekeeping functions across guest rooms, public areas, and back-of-house spaces. The role requires a dedicated individual capable of managing sizeable teams, including both direct supervisors and numerous team members, to ensure operational efficiency, financial performance, and superior guest experiences. Key responsibilities include developing and enforcing departmental policies in alignment with long-range strategic goals, monitoring budgets and controlling expenses, staffing and scheduling based on occupancy trends, and maintaining inventory controls. The leader also plays a fundamental role in team development through coaching, training, performance management, and recruitment activities. Operating within a regulated environment, the position necessitates adherence to internal controls, OSHA regulations, and tribal policies, as well as actively participating in initiatives such as responsible gaming and alcohol service.

Moreover, the role demands operational acumen in utilizing technology and software for maximizing productivity and accurate reporting. It entails close collaboration with Maintenance and other departments to support preventive maintenance and operational improvements. Proactive engagement in guest satisfaction tracking and immediate response to service deficiencies are critical to protecting the resort’s reputation. The role occasionally includes performing Manager-on-Duty or ambassador duties, and the ability to respond to emergencies and maintain safety protocols is essential. Physical demands of the job involve lifting up to 75 pounds, frequent standing, walking, and movement requiring agility and endurance. The position requires availability to work flexible hours including nights, weekends, and holidays.

The Kalispel Tribe offers a supportive work environment that respects cultural heritage and practices Indian hiring preference, providing professional development and advancement opportunities. Committed to equal opportunity, the Tribe enforces a drug-free workplace and conducts background investigations to maintain safety and integrity. The leadership role at Northern Quest Resort & Casino presents a challenging and rewarding opportunity for seasoned hospitality professionals who are passionate about excellence in service, operational leadership, and team empowerment.