Housekeeping Floor Supv

Salamanca, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.16

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Paid holidays

Job Description

Seneca Gaming Corporation is a renowned entertainment and hospitality company known for its commitment to providing exceptional guest experiences within its gaming and resort establishments. The company operates with a strong dedication to quality, integrity, and safety, which has established it as a trusted name in the hospitality industry. Seneca Gaming Corporation is dedicated to creating a work environment that values teamwork, respect, and the professional development of its employees. As part of its continuous growth, the organization offers a variety of career opportunities designed to foster long-term success and employee satisfaction. This is a full-time position with a starting salary rate of $16.16 per hour, and compensation is negotiable based on experience and education.

The role of Housekeeping Floor Supervisor is essential to maintaining the high standards of cleanliness and guest service that Seneca Gaming Corporation is known for. This supervisory position oversees and assists the daily responsibilities of the housekeeping frontline personnel within the hotel. The primary focus of the role is to ensure that all guest rooms and common areas are serviced in accordance with established company policies, standards, and Internal Control objectives. The supervisor is responsible for monitoring the status of guest rooms, stock levels, and reporting any issues or problem situations that arise.

In addition to managing housekeeping operations, the Housekeeping Floor Supervisor coordinates the distribution and collection of equipment such as keys and beepers, and regularly conducts inspections to maintain quality control throughout the hotel. The position requires active involvement in hiring, evaluating, and training employees, as well as ensuring compliance with corporate policies, including those related to purchasing, human resources, and tribal employment rights ordinances (TERO). Promoting positive public and employee relations is a key responsibility, alongside providing exceptional customer service in all interactions.

The role also demands a strong commitment to security policies and information confidentiality standards, consistent with the corporation’s Acceptable Use Policy. The supervisor must maintain professionalism at all times, working closely with management and other staff members to cultivate a respectful and productive work environment. This position may require working various shifts based on a 24-hour schedule, and the successful candidate will be expected to participate in relevant meetings and training programs to stay aligned with company goals and regulatory requirements. The housekeeping floor supervisor is critical to ensuring smooth daily operations, enhancing guest satisfaction, and supporting the hotel’s reputation for excellence in hospitality.

Job Requirements

Must be 18 years of age or older upon employment
High school diploma or equivalent required
Must have at least two years of hotel housekeeping or related experience preferred
Must have basic mathematical skills necessary for conducting inventories
Must possess excellent communication skills to deal effectively with customers and employees
Ability to write routine correspondence and to speak effectively to the public, employees and customers
Ability to define problems, collect data, establish facts and draw valid conclusions
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Possess proven leadership ability to provide general guidelines to subordinate personnel and direction toward short-term developmental goals
Must perform duties while utilizing discretion and respecting the privacy of guests

Job Qualifications

Must be 18 years of age or older upon employment
High school diploma or equivalent required
Must have at least two years of hotel housekeeping or related experience preferred
Must have basic mathematical skills necessary for conducting inventories
Must possess excellent communication skills to deal effectively with customers and employees
Ability to write routine correspondence and to speak effectively to the public, employees and customers
Ability to define problems, collect data, establish facts and draw valid conclusions
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Possess proven leadership ability to provide general guidelines to subordinate personnel and direction toward short-term developmental goals
Must perform duties while utilizing discretion and respecting the privacy of guests

Job Duties

Supervise assigned area to ensure guest rooms are serviced in accordance with established policies and standards
Monitor and report on guest room status, stock levels and problem situations within hotel
Regularly perform inspections of guest rooms and common/public areas within the hotel to ensure quality control
Coordinate distribution and collection of keys, beepers, and other equipment for the assigned area
Assist in hiring and evaluating employees
Administer established training programs
Adhere to Purchasing, HR, and TERO compliance requirements
Ensure top quality guest service
Perform work of subordinates as needed
Promote positive public/employee relations at all times
Participate as a panel member on SGC's Board of Review as needed
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
Understand and comply with all information security policies and procedures at all times
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times
Maintain a professional work environment with supervisors, managers and staff
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
Complete all required SGC training programs within nine months from commencement of employment
Attend all necessary meetings
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed
Hours are determined by a 24-hour schedule