Housekeeping Floor Manager

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

Boomtown Casino Hotel is a premier casino resort known for its commitment to delivering exceptional guest experiences in a vibrant, dynamic environment. Located within a bustling entertainment complex, Boomtown Casino Hotel offers a unique blend of gaming excitement, luxurious accommodations, and attentive service. The establishment prides itself on fostering a supportive atmosphere for its team members, encouraging growth and collaboration across all levels, from front-line staff to executive management. The company’s focus on teamwork, professionalism, and customer satisfaction makes it a sought-after employer in the hospitality industry, where employees are motivated to build lifelong careers while creating memorable experiences for every guest.

The Housekeeping Floor Manager position at Boomtown Casino Hotel plays a pivotal role in maintaining the high standards of cleanliness and guest service that the hotel is known for. This role requires someone dedicated to supervising and supporting the housekeeping team to ensure all guest rooms and public areas meet or exceed expectations. The Floor Manager will handle daily operational tasks such as answering guest room calls, stocking linen closets, and ensuring public areas are pristine. Additionally, this leadership role is responsible for coaching room inspectors, conducting routine floor inspections, and managing inventory levels for housekeeping supplies.

This position demands an individual with superior customer service skills and the ability to handle guest requests and complaints professionally and promptly. The Housekeeping Floor Manager must be adept at coordinating with multiple departments to guarantee smooth hotel operations, especially during peak times or staffing shortages where hands-on cleaning duties may be required. Attention to detail, strong organizational capabilities, and leadership qualities are essential for success in this role. Candidates will enjoy working in a fun, friendly, yet fast-paced environment that embraces employee development and prioritizes guest satisfaction. Availability for flexible scheduling, including weekends and holidays, is necessary due to the round-the-clock nature of the hospitality industry. This position provides an excellent opportunity to advance your career within a well-established casino hotel that values teamwork, accountability, and professional growth.

Job Requirements

High school diploma or equivalent
Minimum of 2 years of experience in housekeeping
At least 1 year in a supervisory role preferred
Strong leadership skills
Excellent communication skills
Ability to prioritize multiple tasks
Proficient with housekeeping management systems and basic computer applications
Fluency in English
Must be at least 18 years of age

Job Qualifications

High school diploma or equivalent
Minimum of 2 years of experience in housekeeping, with at least 1 year in a supervisory role preferred
Strong leadership and organizational skills
Excellent communication and interpersonal abilities
Ability to prioritize and manage multiple tasks in a fast-paced environment
Proficient in using housekeeping management systems and basic computer applications (e.g., Microsoft Office)
Fluency in English
Fluency in Spanish is a plus
Must be at least 18 years of age

Job Duties

Supervise, coach, and support Room Inspectors in the performance of their duties, ensuring consistent inspection standards, accountability, and operational efficiency
Conduct routine inspections of assigned floors and work closely with Room Inspectors to ensure deficiencies are identified and corrected promptly
Supervise and coordinate daily housekeeping operations, including room cleaning, public area maintenance, and laundry services
Oversee team performance through consistent supervision, coaching, and accountability measures, addressing performance concerns promptly and professionally
Ensure assigned floors are guest-ready at all times by monitoring room status, inspection completion, and operational priorities
Assign daily tasks and room assignments to housekeepers and housemen
Monitor inventory levels of cleaning supplies, linens, and guest amenities
coordinate orders as needed
Address guest requests, complaints, and special needs promptly and professionally
Conduct regular safety and maintenance checks, reporting any issues to management for resolution
Enforce strict compliance with cleanliness standards, safety protocols, sanitation standards, and company policies
Prepare and maintain housekeeping reports, such as room status and maintenance logs
Perform cleaning duties as needed during peak times or staffing shortages
Collaborate with other departments to ensure smooth hotel operations and guest satisfaction