Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $24.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional development opportunities
Job Description
Grand Sierra Resort is a renowned hospitality establishment known for its commitment to providing exceptional guest experiences through high standards of service, comfort, and cleanliness. As a full-service resort featuring a casino, multiple dining options, and entertainment venues, Grand Sierra Resort caters to a diverse clientele seeking luxury and efficient service in one of the most vibrant locations. The resort places a strong emphasis on maintaining its facilities to a high standard, ensuring that every guest encounter is positive and that all operational aspects run smoothly and efficiently. Their reputation for excellence is built on the dedication and professionalism of... Show More
Job Requirements
- Must be a minimum of 18 years of age
- Flexible to work all shifts including holidays, nights, and weekends
- Able to listen and respond to guest inquiries professionally and positively
- Physical stamina and mental attitude to work under pressure in a fast-paced environment
- Able to stand for 8 hours at a time
- Capable of lifting and pushing or pulling up to 50 pounds
- Able to operate vacuum cleaners, dustpans, and brooms
- Able to tolerate cleaning chemicals
- Work performed indoors in a climate controlled environment
- Must maintain compliance with safety standards and injury prevention
- Able to communicate clearly with guests, management, and team members
Job Qualifications
- Previous housekeeping management experience preferred
- Ability to communicate effectively with team members and other departments
- Strong leadership and team coaching skills
- Knowledge of OSHA standards and safety regulations
- Proficiency in Microsoft Outlook and Microsoft Teams for communication
- Ability to conduct inspections and enforce cleanliness standards
- Comfortable working in a fast-paced casino resort environment
- Ability to provide performance feedback and conduct reviews
- Experience in scheduling and staff management
- Basic interviewing and hiring skills
Job Duties
- Oversee and ensure the smooth operation of assigned areas including efficient and correct cleaning of rooms, maintenance of guest-facing areas, and availability of tools and supplies
- Supervise, train, direct, and assist all team members assigned to the area
- Assist in maintaining OSHA compliance, proper chemical usage, biohazard handling, and injury prevention
- Distribute workload fairly and evenly among staff assigned to the station
- Ensure VIP rooms and guests receive proper attention and service
- Conduct daily briefings, pre-shift meetings, and schedule meetings with Guest Room Attendants and House Attendants
- Communicate with housekeeping and other departments via Microsoft Outlook and Microsoft Teams
- Follow up on outstanding work orders for assigned areas
- Ensure cleanliness of rooms, guest access areas, lockers, linen rooms, and supply closets
- Maintain PAR levels of supplies on assigned floors
- Perform daily and frequent visual inspections of guest rooms and public areas based on department standards
- Monitor work productivity and report any substandard areas to the Director of Housekeeping
- Coach and counsel team members on policies and provide feedback on job performance and guest service
- Produce annual reviews and provide recommendations for promotions
- Assist in interviewing and hiring for open roles
- Collaborate with upper management for scheduling and PTO requests
Job Location
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