Housekeeping Dispatch

The role of Housekeeping Dispatch at Island View Casino Resort is integral to the smooth and efficient operation of the housekeeping department. This position is responsible for managing the day-to-day operations of the hotel dispatch office, which includes answering incoming phone calls, assigning room attendant boards, controlling keys, logging lost and found items, and reporting maintenance issues promptly. The person in this role acts as the central communication hub, coordinating requests from guests, supervisors, and attendants to ensure that all needs and issues are addressed in a timely and effective manner. Additionally, the Housekeeping Dispatch monitors the progress of these requests to ascertain that all tasks are completed efficiently, maintaining the quality standards expected by the resort. This position requires excellent communication and organizational skills to serve as the direct liaison with hotel guests, working diligently to fulfill their requests and resolve any concerns related to room conditions or services. Managing the inventory of room attendant keys and hard keys is also a critical component of the job, ensuring accountability and security in room access. This role is suitable for candidates with a high school diploma or GED equivalent and preferably some knowledge of hotel computer systems. The Housekeeping Dispatch position is full-time and offers the opportunity to be part of a dynamic hospitality team dedicated to making every guest's stay comfortable and enjoyable.