Housekeeping Dept Supervisor - Hotel

New Haven, CT, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $17.00 - $24.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

retirement savings plan

Career development opportunities

Employee wellness programs

Job Description

New Haven Hotel, located in the vibrant downtown area of New Haven, is perfectly positioned just steps away from the prestigious Yale University. The Omni New Haven at Yale University offers guests a blend of luxurious comfort and unparalleled service, making it a standout establishment in New Haven's skyline. Guests can enjoy breathtaking views from the hotel’s elegantly appointed guest rooms or from John Davenports Restaurant located on the 19th floor, which overlooks the beautiful Yale campus. Recognized as the only 4-diamond hotel in New Haven, the Omni Hotel prides itself on its award-winning team, fostering a rewarding and supportive... Show More

Job Requirements

High school diploma or GED required
2 years prior or current housekeeping supervisory experience in a hospitality setting
Technical competencies required including PMS and time attendance system proficiency
Ability to work independently
Must be able to stand an entire shift
Must be motivated and able to multi-task
Must possess leadership skills to lead and develop others

Job Qualifications

High School Diploma or GED required
2 year College Degree preferred
2 years prior or current housekeeping supervisory experience in a hospitality setting
Bilingual Spanish/English is a plus
Technical competencies required
Working knowledge with a PMS system such as OPera
Working knowledge of time and attendance system such as Kronos
Proficiency in all Microsoft Office programs
Must be a diversified leader
Highly motivated and able to multi-task
Ability to lead, coach, motivate and develop others
Ability to work independently while supervising and mentoring the housekeeping team

Job Duties

Provides courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, request and complaints using guest service skills
Resolves difficult or unusual problems arising with guests, while maintaining good guest relationships, demonstrating outstanding hospitality through the corrective action taken
Maintains open and clear communication with housekeeping associates to ensure consistent service
Identifies ways of improving the efficiency and effectiveness of our service to guests by actively participating in the ATGT program
Assists department leaders with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining uniform compliance, meeting guest requests, attends monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories
Monitor daily supply inventories to ensure adequate levels are maintained
Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues
Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis
Prepare and complete all reports needed. VIPs, Due-Outs V/Ds etc
Identifies all cleaning defects and reassigns them to the responsible GRA
Completes a full inspection form for each GRA and forwards them to the Director on a daily basis
Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRAs, and that they are completing all daily housemen duties/special projects
Overseeing the Laundry Department when assigned
Participates in energy conservation efforts
Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored
Eliminates waste of supplies
Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience
Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness

Job Location

You may be also interested in: