Housekeeping Coordinator - Conrad Fort Lauderdale Beach

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
retirement plans

Job Description

Conrad Fort Lauderdale Beach is a luxurious oceanfront retreat situated in the heart of Fort Lauderdale, Florida. Known for its blend of global architecture and vibrant design, the hotel offers an upscale, stylish environment that caters to both leisure and business travelers. Featuring 290 elegantly appointed rooms, the property boasts a vast pool terrace equipped with private cabanas for guests seeking relaxation by the ocean. It also encompasses a sixth-floor fitness center, a serene boutique spa to rejuvenate the senses, and more than 10,000 square feet of versatile meeting space designed to host a variety of events and conferences. The hotel’s culinary scene is diverse and refined, including five distinct food and beverage outlets such as a sophisticated restaurant, a poolside grill perfect for casual dining, a chic cocktail lounge for unwinding, a marketplace for convenient bites, and in-room dining services that elevate the guest experience.

The Housekeeping Coordinator position at Conrad Fort Lauderdale Beach is a vital role aimed at enhancing both guest satisfaction and operational efficiency within the Housekeeping Department. This role is responsible not just for dispatching services and facilitating office support but also for being a key player in creating memorable stays for every guest. The coordinator acts as the communication bridge between guests, housekeeping staff, and other hotel departments to ensure that rooms are cleaned and prepared to the highest standards and that guest requests are handled in a timely fashion.

Daily responsibilities include coordinating service requests, responding swiftly to demands from guests and housekeeping personnel, and efficiently dispatching services to meet those needs. The coordinator maintains detailed service records by logging and tracking requests in the work order and property management systems, ensuring accuracy and accountability. A critical part of the role involves communicating room availability to the Front Office by collaborating closely with both the Housekeeping and Property Operations teams. This guarantees that all vacant and ready rooms are promptly reported, maintaining smooth operations across departments.

Additionally, the Housekeeping Coordinator supports various office operations such as managing paperwork, scheduling housekeeping staff, overseeing payroll, conducting inventory checks, maintaining cleaning equipment, and tracking guest feedback to facilitate continuous service improvement. Beyond these tasks, Hilton, the parent company of Conrad Fort Lauderdale Beach, emphasizes core values like hospitality, integrity, leadership, teamwork, ownership, and a focus on delivering top service in the moment. This makes the role not only operational but also strategic in fostering an environment that values exceptional customer service and a positive working culture.

Candidates stepping into this role will join a highly regarded workplace culture recognized globally for its commitment to excellence, equity, and employee development. Hilton’s inclusive work atmosphere has earned accolades as a World’s Best Workplace by Great Place to Work and Fortune multiple times. Moreover, Hilton invests significantly in the personal and professional well-being of its team members, offering a variety of benefits from discounted travel experiences to financial security programs.

By joining Conrad Fort Lauderdale Beach as a Housekeeping Coordinator, you are not only starting a career in a prestigious luxury hotel but also becoming part of a globally recognized hospitality leader committed to employee growth and guest satisfaction. This role promises daily challenges and rewards, where your contribution directly enhances the guest experience and operational success. If you are passionate about creating welcoming environments and thrive in a dynamic, service-oriented setting, this opportunity is tailored for you.

Job Requirements

  • High school diploma or equivalent
  • previous experience in a housekeeping or coordination role preferred
  • excellent communication skills
  • ability to use property management software
  • strong organizational skills
  • ability to multitask in a fast-paced environment
  • attention to detail

Job Qualifications

  • High school diploma or equivalent
  • experience in hospitality or hotel operations preferred
  • strong communication and organizational skills
  • proficiency with property management systems and work order software
  • ability to multitask and work under pressure
  • attention to detail and problem-solving skills

Job Duties

  • Coordinate service requests by responding promptly to incoming guest and team member requests and dispatching appropriate service
  • maintain service records by logging, tracking, and closing service requests in the work order and/or property management system
  • communicate room availability by partnering with Housekeeping and Property Operations to notify Front Office of all vacant/ready rooms
  • support office operations including processing paperwork, scheduling staff, managing payroll, conducting inventory, maintaining equipment, and tracking guest feedback

Job Criteria

Experience

Entry Level (1-2 years)


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