Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $28.07
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k
Complimentary stays
Free Employee Meals
Complimentary dry cleaning
free employee parking
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company known for its exceptional service, elegant accommodations, and unparalleled guest experiences. Founded in 1960, Four Seasons has grown to become one of the most prestigious hotel brands globally, with locations in major cities and resort destinations across the Americas, Europe, Asia, the Middle East, and Africa. The brand emphasizes personalized service and attention to detail, creating memorable stays for guests who expect the highest standards of comfort and luxury. Four Seasons is powered by its dedicated people who strive for continuous improvement and treat each other with respect and dignity. The company prides itself on cultivating a world-class employee experience and vibrant company culture that mirror the luxury and hospitality it extends to its guests.
Four Seasons Hotel Silicon Valley is situated in the heart of the tech capital of the world, offering a blend of innovative hospitality and sophisticated guest services. This contemporary business hub caters to travelers seeking a unique combination of cutting-edge technology, local culture, and refined services. The hotel features lifestyle amenities, culinary excellence, and creative event spaces that appeal to business and leisure visitors alike. Guests at Four Seasons Silicon Valley enjoy access to premier sports and music venues, artful local adventures, and a seamless blend of style and comfort. The property is committed to maintaining the highest standards of luxury and personalized service, aiming to create lasting impressions for every guest.
The Housekeeping Coordinator at Four Seasons Hotel Silicon Valley plays a vital role in ensuring the smooth operation of the housekeeping department, which is essential to delivering exceptional guest experiences. This position requires coordination of daily housekeeping activities, including overseeing room attendants and house attendants, prioritizing tasks based on business needs and guest arrivals, and maintaining accurate room status through property management systems. The role also involves managing guest and interdepartmental requests professionally and efficiently, ensuring timely completion and communication. The coordinator is responsible for handling maintenance work orders with engineering, processing guest laundry requests, and supporting housekeeping management with administrative duties.
This position demands strong multitasking skills, effective communication, and a commitment to the luxury standards upheld by Four Seasons. The ideal candidate will have at least one year of experience in housekeeping or rooms division, computer proficiency (experience with Opera preferred), and fluency in English. Bilingual skills, especially in Spanish, are considered a plus. Authorization to work in the United States is required. This hourly position offers a competitive wage of $28.07 and comprehensive benefits, including medical, dental, and vision insurance, paid time off, 401k options, and complimentary stays worldwide.
Overall, joining Four Seasons Hotel Silicon Valley as a Housekeeping Coordinator means becoming part of a supportive, innovative team dedicated to excellence, career growth, and delivering world-class guest service. The company's culture emphasizes respect, connection, and creating memorable moments for both employees and guests alike.
Four Seasons Hotel Silicon Valley is situated in the heart of the tech capital of the world, offering a blend of innovative hospitality and sophisticated guest services. This contemporary business hub caters to travelers seeking a unique combination of cutting-edge technology, local culture, and refined services. The hotel features lifestyle amenities, culinary excellence, and creative event spaces that appeal to business and leisure visitors alike. Guests at Four Seasons Silicon Valley enjoy access to premier sports and music venues, artful local adventures, and a seamless blend of style and comfort. The property is committed to maintaining the highest standards of luxury and personalized service, aiming to create lasting impressions for every guest.
The Housekeeping Coordinator at Four Seasons Hotel Silicon Valley plays a vital role in ensuring the smooth operation of the housekeeping department, which is essential to delivering exceptional guest experiences. This position requires coordination of daily housekeeping activities, including overseeing room attendants and house attendants, prioritizing tasks based on business needs and guest arrivals, and maintaining accurate room status through property management systems. The role also involves managing guest and interdepartmental requests professionally and efficiently, ensuring timely completion and communication. The coordinator is responsible for handling maintenance work orders with engineering, processing guest laundry requests, and supporting housekeeping management with administrative duties.
This position demands strong multitasking skills, effective communication, and a commitment to the luxury standards upheld by Four Seasons. The ideal candidate will have at least one year of experience in housekeeping or rooms division, computer proficiency (experience with Opera preferred), and fluency in English. Bilingual skills, especially in Spanish, are considered a plus. Authorization to work in the United States is required. This hourly position offers a competitive wage of $28.07 and comprehensive benefits, including medical, dental, and vision insurance, paid time off, 401k options, and complimentary stays worldwide.
Overall, joining Four Seasons Hotel Silicon Valley as a Housekeeping Coordinator means becoming part of a supportive, innovative team dedicated to excellence, career growth, and delivering world-class guest service. The company's culture emphasizes respect, connection, and creating memorable moments for both employees and guests alike.
Job Requirements
- Must have current authorization to work in the United States
- Minimum of 1 year of experience in the Housekeeping Department or Rooms Division preferred
- Working knowledge of computer systems required
- Strong communication skills essential
- Demonstrated proficiency in typing to produce accurate and timely work
- Ability to multitask and prioritize responsibilities effectively
- Fluency in spoken and written English required
Job Qualifications
- Minimum of 1 year of experience in the Housekeeping Department or Rooms Division preferred
- Working knowledge of computer systems required
- experience with Opera is preferred
- Strong ability to multitask, prioritize responsibilities, and manage competing demands effectively
- Demonstrated proficiency in typing to produce accurate and timely work, with fluency in spoken and written English required
- Strong communication skills essential
- Must have current authorization to work in the United States
- Bilingual proficiency in Spanish is preferred
Job Duties
- Coordinate and support daily Housekeeping operations to ensure guest rooms and public areas are maintained to Four Seasons standards while delivering efficient communication and guest satisfaction
- Respond to and manage guest and interdepartmental requests received via telephone, FS Messenger (chat), and Microsoft Teams/Outlook email, using professional etiquette while accurately documenting and assigning tasks for timely completion
- Coordinate and prioritize guest requests and traces based on VIP status and arrival times, while reviewing guest reservations to ensure accurate notes, specials, and traces are properly recorded and maintained
- Oversee the coordination of room attendants and house attendants by prioritizing tasks based on business levels and guest arrival and departure patterns, while coordinating and directing Housekeeping activities through ongoing communication with floor supervisors and other departments to ensure accurate room status and timely service delivery
- Operate PMS and HotSOS systems to update room status, print designated reports, and distribute them accordingly
- Monitor Out of Order rooms and follow up on discrepant or incomplete work before and after shift handovers
- Prepare and track maintenance work orders in coordination with Engineering to ensure timely completion
- Handle guest laundry requests including item counting and charge posting in accordance with procedures
- Assist management with administrative duties as assigned and respond professionally and effectively to all hotel safety and emergency situations in accordance with established procedures
- Assist across Housekeeping operations as assigned and perform additional duties assigned by the Director of Housekeeping or Assistant Manager
Job Criteria
Experience
No experience required
Job Location
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