
Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee wellness programs
Job Description
The Ritz-Carlton, located at 900 SW Washington St, Portland, Oregon, is a globally recognized luxury hotel brand that is part of the Marriott International portfolio. With more than 100 award-winning properties worldwide, The Ritz-Carlton is renowned for creating exceptional guest experiences that leave lasting memories. Known for its dedication to excellence in hospitality, The Ritz-Carlton's culture emphasizes creativity, thoughtfulness, and compassion among its associates. The company values diversity and inclusivity, fostering an environment where every team member feels welcomed and empowered. As a non-management, full-time Housekeeping Coordinator, you will be an integral part of this luxurious and esteemed establishment. Marriott International and The Ritz-Carlton brand pride themselves on setting the standard for rare and special luxury service, ensuring that every guest experience is graciously and thoughtfully delivered.
This position involves operational and administrative support for the housekeeping department. Your primary role will include running sold room reports, verifying and updating room status, prioritizing room cleaning, and communicating effectively with multiple departments such as Housekeeping, Engineering, Front Office, and Laundry to ensure smooth coordination and timely room readiness. Your responsibilities will also include managing lists of ‘Do Not Disturb’ rooms, assigning rooms to housekeeping staff, and handling daily housekeeping paperwork. It is essential for this role to maintain high standards of safety, professionalism, confidentiality, and guest service in alignment with The Ritz-Carlton’s Gold Standards. You will play a key role in maintaining the high-quality expectations and standards that The Ritz-Carlton is known for, while supporting the housekeeping team to meet daily goals. The position requires excellent communication skills and an ability to manage multiple tasks efficiently in a fast-paced environment.
By joining The Ritz-Carlton team in this pivotal support role, you will be part of a company that highly values its associates and aims to provide opportunities for personal and professional growth. This position offers a chance to contribute to the flawless execution of luxury hospitality services and to uphold the prestige and reputation of a world-leading hotel brand. The role is full-time and located onsite, with an emphasis on open availability and a preference for candidates with housekeeping experience. Working at The Ritz-Carlton means becoming an essential member of a dynamic and supportive team that celebrates diversity and strives to create a fulfilling workplace. This is an excellent opportunity for those passionate about hospitality and dedicated to delivering excellence in service and operational efficiency.
This position involves operational and administrative support for the housekeeping department. Your primary role will include running sold room reports, verifying and updating room status, prioritizing room cleaning, and communicating effectively with multiple departments such as Housekeeping, Engineering, Front Office, and Laundry to ensure smooth coordination and timely room readiness. Your responsibilities will also include managing lists of ‘Do Not Disturb’ rooms, assigning rooms to housekeeping staff, and handling daily housekeeping paperwork. It is essential for this role to maintain high standards of safety, professionalism, confidentiality, and guest service in alignment with The Ritz-Carlton’s Gold Standards. You will play a key role in maintaining the high-quality expectations and standards that The Ritz-Carlton is known for, while supporting the housekeeping team to meet daily goals. The position requires excellent communication skills and an ability to manage multiple tasks efficiently in a fast-paced environment.
By joining The Ritz-Carlton team in this pivotal support role, you will be part of a company that highly values its associates and aims to provide opportunities for personal and professional growth. This position offers a chance to contribute to the flawless execution of luxury hospitality services and to uphold the prestige and reputation of a world-leading hotel brand. The role is full-time and located onsite, with an emphasis on open availability and a preference for candidates with housekeeping experience. Working at The Ritz-Carlton means becoming an essential member of a dynamic and supportive team that celebrates diversity and strives to create a fulfilling workplace. This is an excellent opportunity for those passionate about hospitality and dedicated to delivering excellence in service and operational efficiency.
Job Requirements
- Open availability
- housekeeping experience preferred
- high school diploma or G.E.D. equivalent
- ability to follow safety and security policies
- ability to communicate clearly and professionally
- physical ability to stand, sit, or walk for extended periods
- ability to lift, carry, push, or pull objects up to 10 pounds
- willingness to perform additional reasonable job duties as requested
Job Qualifications
- High school diploma or G.E.D. equivalent
- at least 1 year of related work experience preferred
- no supervisory experience required
- ability to follow safety and security protocols
- strong communication skills
- ability to work as part of a team
- ability to handle multiple tasks efficiently
- basic computer skills
- professional appearance and demeanor
- confidentiality and integrity in handling proprietary information
Job Duties
- Run sold room reports
- verify room status
- determine discrepant rooms
- prioritize room cleaning
- update status of departing guest rooms
- assist Housekeeping management in managing daily activities
- act as a liaison to coordinate efforts among Housekeeping, Engineering, Front Office, and Laundry
- document and resolve issues with discrepant rooms with the Front Desk
- prepare and distribute room assignments to Housekeeping staff
- record, monitor, and update list of 'Do Not Disturb' rooms
- ensure vacant dirty rooms are cleaned timely
- assign rush rooms and rooms previously on the 'Do Not Disturb' list
- complete required Housekeeping paperwork
- follow all company and safety and security policies
- report any maintenance problems, safety hazards, accidents, or injuries
- complete safety training and certifications
- maintain uniform and personal appearance
- maintain confidentiality of proprietary information
- protect company assets
- welcome and acknowledge guests
- anticipate and address guests' service needs
- thank guests with genuine appreciation
- ensure adherence to quality expectations and standards
- develop and maintain positive working relationships
- support team to reach common goals
- communicate clearly and professionally
- prepare and review written documents accurately
- enter and locate work-related information using computers
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull, and place objects up to 10 pounds
- perform other reasonable duties as requested by Supervisors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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