Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive salary
Comprehensive benefits package
Training and development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Job Description
Four Seasons is a globally renowned luxury hotel and resort company known for its commitment to exquisite service and exceptional guest experiences. Powered by its dedicated and passionate team members, Four Seasons strives to create memorable moments for guests, residents, and partners alike. The company fosters a culture of mutual respect and continuous self-improvement, encouraging its employees to push boundaries while maintaining genuine care and hospitality. Four Seasons believes in the power of authentic connections, aiming to leave lasting impressions that enrich the lives of those who work with, stay with, or discover the brand.
Located in a prime beachfront setting, Four Seasons in Fort Lauderdale embodies a sophisticated yet energetic ambiance that reflects the classic yacht club lifestyle with a modern twist. The property benefits from its proximity to some of Fort Lauderdale’s finest shops, restaurants, marinas, and entertainment venues, positioning it perfectly within one of the world’s premier yachting destinations. This location combines unparalleled style and service to deliver luxurious and personalized experiences to each guest, making it a sought-after destination in the coastal hospitality market.
The Housekeeping Coordinator role is pivotal to ensuring the operational efficiency of the housekeeping department. This full-time position involves managing incoming calls and guest requests to guarantee a smooth flow of communication and action within the department. The coordinator is responsible for administrative tasks such as opening the department for the morning shift, printing necessary reports, and creating daily work assignments for housekeeping staff including Room Attendants, Turndown Attendants, Lobby Attendants, Housemen, and Supervisors. This role demands attention to detail to ensure proper prioritization of special setups, guest requests, and event-related movements.
Key responsibilities include monitoring service requests from various departments such as Housekeeping, Laundry, Valet, and Engineering, and ensuring timely follow-up for guest satisfaction. The Housekeeping Coordinator also updates daily briefing slideshows for both morning and evening staff meetings to keep communication clear and organized. They must monitor room cleaning statuses, adjusting assignments to ensure all rooms are properly cleaned and inspected by 3 pm. Additionally, the role involves forecasting housekeeping staffing needs and informing management of any overstaffing or understaffing issues in line with labor standards.
Inventory management is also crucial, with weekly inventories of housekeeping supplies conducted in collaboration with Floor Supervisors and necessary purchase orders submitted to maintain par levels. The Coordinator maintains tracking sheets for staff productivity and ensures that the housekeeping office and storage areas remain clean and organized.
Ideal candidates bring prior experience in a housekeeping coordinator role, or from a receptionist or high-volume call center background, preferably within a luxury hotel environment. Strong interpersonal skills, excellent personal presentation, and the ability to multitask and manage time effectively are essential. Familiarity with Microsoft Office Suite, Opera, and HotSOS systems is highly desirable. The role requires excellent communication skills to liaise across departments and provide clarity and efficiency in delivering guest services.
Four Seasons offers a competitive salary, comprehensive benefits, and excellent opportunities for training and development. Employees enjoy complimentary accommodations at other Four Seasons properties, dry cleaning for uniforms, and employee meals. The position requires flexibility to work various shifts including days, evenings, weekends, and holidays to meet operational needs. US work authorization is required for applicants. Four Seasons is an Equal Opportunity Affirmative Action employer dedicated to diversity and encourages minorities, women, veterans, and individuals with disabilities to apply. Candidates not contacted for interview should consider their application status as unsuccessful due to high response volume.
Located in a prime beachfront setting, Four Seasons in Fort Lauderdale embodies a sophisticated yet energetic ambiance that reflects the classic yacht club lifestyle with a modern twist. The property benefits from its proximity to some of Fort Lauderdale’s finest shops, restaurants, marinas, and entertainment venues, positioning it perfectly within one of the world’s premier yachting destinations. This location combines unparalleled style and service to deliver luxurious and personalized experiences to each guest, making it a sought-after destination in the coastal hospitality market.
The Housekeeping Coordinator role is pivotal to ensuring the operational efficiency of the housekeeping department. This full-time position involves managing incoming calls and guest requests to guarantee a smooth flow of communication and action within the department. The coordinator is responsible for administrative tasks such as opening the department for the morning shift, printing necessary reports, and creating daily work assignments for housekeeping staff including Room Attendants, Turndown Attendants, Lobby Attendants, Housemen, and Supervisors. This role demands attention to detail to ensure proper prioritization of special setups, guest requests, and event-related movements.
Key responsibilities include monitoring service requests from various departments such as Housekeeping, Laundry, Valet, and Engineering, and ensuring timely follow-up for guest satisfaction. The Housekeeping Coordinator also updates daily briefing slideshows for both morning and evening staff meetings to keep communication clear and organized. They must monitor room cleaning statuses, adjusting assignments to ensure all rooms are properly cleaned and inspected by 3 pm. Additionally, the role involves forecasting housekeeping staffing needs and informing management of any overstaffing or understaffing issues in line with labor standards.
Inventory management is also crucial, with weekly inventories of housekeeping supplies conducted in collaboration with Floor Supervisors and necessary purchase orders submitted to maintain par levels. The Coordinator maintains tracking sheets for staff productivity and ensures that the housekeeping office and storage areas remain clean and organized.
Ideal candidates bring prior experience in a housekeeping coordinator role, or from a receptionist or high-volume call center background, preferably within a luxury hotel environment. Strong interpersonal skills, excellent personal presentation, and the ability to multitask and manage time effectively are essential. Familiarity with Microsoft Office Suite, Opera, and HotSOS systems is highly desirable. The role requires excellent communication skills to liaise across departments and provide clarity and efficiency in delivering guest services.
Four Seasons offers a competitive salary, comprehensive benefits, and excellent opportunities for training and development. Employees enjoy complimentary accommodations at other Four Seasons properties, dry cleaning for uniforms, and employee meals. The position requires flexibility to work various shifts including days, evenings, weekends, and holidays to meet operational needs. US work authorization is required for applicants. Four Seasons is an Equal Opportunity Affirmative Action employer dedicated to diversity and encourages minorities, women, veterans, and individuals with disabilities to apply. Candidates not contacted for interview should consider their application status as unsuccessful due to high response volume.
Job Requirements
- US work authorization is required
- Prior housekeeping coordinator or relevant experience
- Ability to multitask and manage time effectively
- Excellent interpersonal and communication skills
- Familiarity with Microsoft Office Suite, Opera, and HotSOS preferred
- Willingness to work flexible shifts including weekends and holidays
- Ability to maintain a clean and organized work environment
Job Qualifications
- Prior experience as a housekeeping coordinator, receptionist, or high-volume call center, preferably in a luxury hotel or resort
- Excellent personal presentation and interpersonal skills
- Strong time management skills including multitasking and setting priorities
- Willingness to work in a fast-paced environment
- Ability to operate all necessary computer equipment
- Knowledge of Microsoft Office Suite, Opera, and HotSOS is preferred
- Excellent communication and interpersonal skills
- Ability to work closely with other departments and communicate clearly with colleagues and guests
Job Duties
- Open the department in the morning shift, print all needed reports
- Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems
- Issue the daily work assignments to Lobby Attendants, Housemen, and Supervisors
- Ensure special set ups in guestrooms, guest requests, group and event movement are highlighted on assignments
- Monitor housekeeping, laundry, valet and engineering service requests from guests for timely action and follow up
- Update daily the PowerPoint briefing slideshows for the morning and evening housekeeping briefings
- Monitor status of stayover rooms and arrival rooms and adjust assignments to ensure all rooms are cleaned and inspected by 3 pm
- Monitor housekeeping staffing for all positions for the next day and inform management of any over or understaffing
- Conduct weekly inventories of all housekeeping supplies with input from Floor Supervisors and submit purchase orders to maintain par levels
- Maintain tracking sheets for housekeeping staff productivity
- Maintain cleanliness in the housekeeping office and storage rooms
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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